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As a Network Support Supervisor, you'll mentor and supervise apprentice network engineers while ensuring high customer service standards in ticket resolutions. Responsibilities include ticket management, escalating issues with carriers, triaging incidents, and overseeing the delivery of standard changes.
The Enterprise Account Executive will drive sales by identifying new accounts and growth opportunities, managing the sales cycle through CRM, and overseeing delivery and service transitions. The role requires collaboration with internal teams and a focus on delivering exceptional customer experiences.
The Senior Account Manager - SMB manages a portfolio of around 100 SMB accounts, focusing on delivering exceptional customer service while consultatively selling products. Responsibilities include upselling, renewing contracts, building client relationships, and managing communication with stakeholders to reduce client churn and improve business efficiency.
The Enterprise Account Executive will identify new account opportunities, manage end-to-end sales cycles, grow enterprise and mid-market accounts, and facilitate renewals. You'll work closely with internal teams and ensure excellent customer experience through project updates and service reviews.
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