Top Tech Support Jobs in Manchester

The Senior Technical Support Engineer I will manage customer requests and support operations for Flywire's products. Responsibilities include handling complex queries, leading incident management, and collaborating with internal teams to improve service quality. They will provide technical assistance and implement enhancements and bug fixes in coordination with engineering teams.

The Technical Support Engineer at Redis will troubleshoot and resolve complex software issues for customers, manage critical problems, conduct root cause analysis, and collaborate with Engineering for solutions. The role involves supporting Redis Enterprise software in cloud and on-premise environments while acting as the customer advocate.

The Manager of Technical Support Operations will lead the technical aspects of support operations at Aircall, enhancing efficiency, mentoring a technical team, overseeing support systems, and managing technical projects. The role requires collaboration across departments to drive operational excellence.

As a Technical Support Engineer, you will resolve complex customer issues, contribute to process development, communicate product feedback, author documentation, and strengthen customer relationships through direct support. You will leverage your expertise in Apache Pinot and cloud technologies to enhance customer satisfaction and streamline operations.

The Technical Support Engineer will manage and resolve complex customer issues related to Chainguard Images, communicate effectively with clients, document investigations, raise issues for engineering teams, and collaborate with cross-functional groups. This role involves proactive learning and may include participating in an after-hours support rotation.

The Technical Support Engineer will provide technical support to customers and Field Service staff, troubleshooting complex equipment and software issues while coordinating problem-solving efforts. They will manage incoming customer queries, document solutions, provide remote support, and create service-related documentation. Close collaboration with engineering teams and internal stakeholders is essential for effective issue resolution and customer satisfaction.

The Technical Support Manager oversees a team of engineers, ensuring world-class support for EMEA customers while managing escalations, developing KPIs, and facilitating communication across functions. Responsibilities include training, performance evaluations, conducting post-mortems, and engaging with executives to enhance customer relationships.

As a Technical Support Engineer at BeyondTrust, you will manage customer communications and provide technical support for customers deploying and troubleshooting BeyondTrust products. This includes responding to incidents, coordinating with other teams, and participating in on-call rotations.