Top Tech Support Jobs in Manchester

The Senior Technical Support Engineer I will manage customer requests and support operations for Flywire's products. Responsibilities include handling complex queries, leading incident management, and collaborating with internal teams to improve service quality. They will provide technical assistance and implement enhancements and bug fixes in coordination with engineering teams.

In this role, you will troubleshoot Tier 2 technical issues for customers, assist in resolving both routine and novel problems related to 1Password's products, and mentor junior staff. Responsibilities include managing customer inquiries, diagnosing issues, and collaborating with different teams to improve service.

As a Technical Support Engineer, you will provide exceptional support to resolve technical issues, collaborate with stakeholders, maintain knowledge on products, and create solutions for customers, primarily in the field of OT and IoT Cybersecurity.

As a Technical Support Specialist, you will assist customers with technical inquiries and issues related to Aircall's products. Responsibilities include troubleshooting various platforms, maintaining documentation, training support teams, and collaborating with internal teams to enhance customer satisfaction while monitoring support metrics.

As a Technical Support Tier II, you'll troubleshoot Tier 2 technical issues affecting customers, provide support via calls, and assist with CI/CD integrations and Extended Access Management. You'll also mentor junior staff and engage in problem solving to improve customer experience.

The Senior Support Engineer at GitLab will engage with customers to troubleshoot issues, collaborate with internal teams to enhance product features, and draft documentation based on user interactions. This role involves technical support of GitLab implementations, responding to support tickets, and contributing to system enhancements through coding and testing.

The Manager of Technical Support Operations will lead the technical aspects of support operations at Aircall, enhancing efficiency, mentoring a technical team, overseeing support systems, and managing technical projects. The role requires collaboration across departments to drive operational excellence.

As a Senior Technical Support Engineer at Semgrep, you will engage with customers to analyze, reproduce, and resolve complex technical issues. You will manage support tickets, contribute to technical documentation, and lead improvements in support operations while collaborating with internal teams.