Top Tech Support Jobs in Manchester

The Technical Support Engineer will act as the first line of contact for customers using the HIddenLayer AISec Platform, providing technical support throughout their lifecycle, resolving issues, building a customer knowledge base, and conducting ad-hoc training.

As a Level 2 Technical Support Engineer, you will be the primary interface between support teams and engineering, triaging escalated cases, resolving customer issues, and driving detection improvements. Your role includes communicating case status to customers, suggesting product enhancements, and improving escalation processes.

As a Senior Technical Support Engineer at Ditto, you will advocate for customer needs, debug issues, and work with developers to ensure seamless operation of our SDK and cloud platform. You'll have 24x7 coverage responsibilities, contribute to incident communications, write knowledge base articles, and strive for high customer satisfaction.

The Technical Support Engineer will collaborate with engineering, sales, and customer success to resolve critical customer issues related to real-time analytics, leveraging expertise in Apache Pinot. Responsibilities include troubleshooting systems, providing customer support, and contributing to product improvement.

The Field Technical Support Engineer will provide exceptional technical support to resellers and customers, troubleshooting and resolving complex issues while collaborating with other teams. Responsibilities include training partner networks, improving technical documentation, and occasionally providing onsite support. The role emphasizes customer success and requires excellent communication and problem-solving skills.

The Senior Technical Support Engineer provides leadership in supporting and enhancing Rocket products, troubleshooting complex issues, and mentoring colleagues. They address technical challenges, assist clients proactively, and offer expertise to customer support teams while maintaining communication with external clients.

As a Junior/Middle Support Engineer (L2), you will investigate, triage, and resolve help desk tickets. Your responsibilities include troubleshooting technical product issues, assisting clients with software configurations, and ensuring client satisfaction through clear communication. You will also prepare specifications for defect escalation and manage communication regarding delays in resolution.

As a Tier 1 Technical Support Engineer, you will provide first-line customer support for Securly’s services, managing inquiries via phone, chat, and email. You'll troubleshoot technical issues, document ticket status, and escalate complex problems to higher tiers effectively, all while ensuring high customer satisfaction.