Top Tech Support Jobs in Manchester
The Technical Support Engineer at Azenta Inc. provides technical support to customers and field service staff, troubleshoots and resolves complex equipment and systems issues, and coordinates problem-solving efforts. The role involves maintaining customer relationships, ensuring satisfaction with services, and adhering to safety protocols. The TSE also provides written and verbal support, submits reports, reacts to changing priorities, and acts as a front-line element in customer relationships.
The Field Technical Support Engineer at Markforged is responsible for providing technical support to resellers and customers, troubleshooting and resolving issues, creating technical documentation, and delivering training to the partner network. The role involves a mix of remote and on-site support, with occasional travel within Europe and the US.
Recruiting for a Technical Support Engineer with 3+ years of experience to provide 1st and 2nd line IT support, both on-site and remote. Hybrid role requiring technical and customer service skills. Opportunity for professional development and working with cutting-edge technologies in a collaborative environment.
The Technical Support Specialist I provides the first level of contact support to MINDBODY customers through various channels such as phone, email, and chat. Responsibilities include resolving customer inquiries, troubleshooting technical product-related issues, escalating complex issues, and providing quality service to meet customer expectations.
Level 2 Technical Support Engineer responsible for triaging escalated cases, investigating and troubleshooting issues, leading a team of support experts, driving detection improvements, responding to customer incidents, providing case status updates, and communicating effectively internally and externally. Requires 4+ years of experience, advanced understanding of email security fundamentals, experience in product detection issues, and strong communication skills.
StarTree is seeking an experienced Technical Support Engineer located in Europe, who will work at the intersection of engineering, sales, and customer success teams to drive customer success by resolving technical issues in production and pre-production environments. Responsibilities include collaborating with engineers, working with customers, contributing to process development, and communicating product feedback. Required skills include diagnosing technical issues, operational knowledge of Java applications, experience with distributed systems and streaming systems, and cloud platform experience.
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The Technical Support Engineer at BeyondTrust is responsible for supporting customers in deploying, configuring, and resolving incidents with their products. This role involves communicating with customers, troubleshooting issues, documenting interactions, and collaborating with team members for effective solutions. Preferred qualifications include a Bachelor's degree in a related technical field, knowledge of various technical areas, strong dedication to customer care, and excellent communication skills.
As a Technical Support Specialist, you will triage and manage the support queue, self-assign cases for growth, troubleshoot and resolve issues, document product defects, and aim for high customer satisfaction. Experience in hospitality or hospitality technology is required, along with strong analytical and problem-solving skills.
Seeking a Senior Technical Support Engineer I to work directly with customers and various teams on daily support and operations tasks for Flywire WPM, SFS, and eStore products in the UK. Responsible for managing tickets, incident management, and improving quality of customer requests.
The Research and Development Technical Support Engineer at Broadcom provides technical support to OEMs and customers, diagnosing and solving complex technical issues. Responsibilities include answering technical inquiries, troubleshooting and resolving issues, managing problem resolution plans, and improving support processes. This role requires a BS or MS degree in Electrical Engineering/Computer Engineering and a minimum of 5 years' experience in a Technical Support Environment.
Technical Support Engineer responsible for providing post-sales technical support and resolving technical issues for Nozomi Networks' products. Requires knowledge of Unix systems, network security, scripting, API integrations, and information security principles. Must have a Bachelor's Degree in Computer Engineering or Computer Science.
Frontline Technical Support Engineer role at Edenred involving solving technical issues, providing client support, and ensuring system optimization. Requires skills in SQL, Unix, and Java along with client relationship management experience.
Provide technical support to customers, partners, and field engineers through various channels. Troubleshoot and resolve customer issues, create knowledge base articles, and collaborate with product management and engineering teams. Work after-hours support when required.
Technical Support Engineer responsible for providing technical support to customers, building loyalty, creating a customer knowledgebase, providing ad-hoc training, and setting the stage for future Technical Support Engineers. Requires 3+ years of Technical Support experience, proficiency in Python, and familiarity with cybersecurity, MLOps, and Data Science tools.
Lead a team of Technical Support Engineers, provide guidance, set performance goals, handle escalations, identify process improvements, and provide reports to management. Requires minimum 1 year of experience in a service-oriented environment as a Technical Support Lead.
The Senior Technical Support Engineer provides technical direction and leadership in the support, development, and enhancement of Rocket products. Responsibilities include troubleshooting reported symptoms, providing solutions, and mentoring junior team members.
As a Technical Support Specialist at Duetto, you will be responsible for managing support cases, triaging the queue, self-assignment of cases, case management, escalations, and contributing to team metrics. Ideal candidates will have a University degree, 2+ years of experience in Hospitality or Hospitality Technology, a client-centered approach, and strong problem-solving skills. Familiarity with XML and the ability to articulate solutions in written English are essential for success in this role.
The Product Specialist in Technical Support at Coveo works with customers to ensure they have the best experience using the platform by answering product configuration questions, investigating issues, and sharing best practices. The role involves daily tasks such as reviewing cases, participating in scrum meetings, interacting with customers and colleagues, creating knowledge articles, and self-improvement activities.
Join Ditto as a Senior Technical Support Engineer to advocate for customers' needs, troubleshoot SDK and Cloud platform issues, and ensure customer success. You will collaborate with engineering teams, write knowledge base articles, and strive for the highest customer satisfaction. This role requires 24x7 emergency coverage.
As a Technical Support Engineer at Redis, you will diagnose and resolve complex technical issues for enterprise customers. You will collaborate with different teams, provide technical expertise, and ensure customer satisfaction. Ideal candidates have a strong technical background, communication skills, and experience in enterprise software and networking.
The Senior Technical Support Engineer provides technical direction and leadership in the support, development, and enhancement of Rocket products. Responsibilities include troubleshooting reported symptoms, collaborating with Product Development Managers, and providing suggested product feature modifications. This role requires strong problem-solving and communication skills along with advanced knowledge of computer technology.
Provide technical software support to clients, replicate and analyze support requests, investigate software application issues, and maintain up-to-date knowledge of SeatGeek products.
Provide technical support to users efficiently and accurately. Solve fundamental technical problems and support all assigned areas.
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Anord Mardix is looking for a skilled and motivated Field Support Engineer-1 to service, maintain, and troubleshoot power management systems (PMS) in various field locations in the UK & Europe. The role involves routine maintenance, technical support, installation, emergency call-outs, compliance with regulations, and ensuring strong client relationships through excellent customer service.
Seeking a detail-oriented IT Support Engineer to provide front line IT support to internal customers in the Reading area. Responsibilities include meeting all IT needs of the local facility, providing on-premises technical support, managing service tickets, setting up new IT equipment, and ensuring user access to resources.
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