Top Tech Support Jobs in Manchester

As a Technical Support Engineer, you'll maintain communication with customers, provide support for applications, monitor systems, and travel to client sites as needed. Key skills include communication, logical thinking, and multitasking in a fast-paced environment.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Provide on-site technical support and triage for desk/wall/floor ports, WAPs, access switches, printers, AV equipment, room booking tablets and digital signage. Monitor and maintain on-site equipment, log and escalate incidents to offsite teams and third-party vendors, assist installations and document work, and meet security vetting requirements.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

Provide first-line technical support for Aareon property management software across phone, email, chat, and ticketing. Triage, diagnose, and resolve customer issues, log and prioritise cases, escalate complex bugs to Product/Development, maintain knowledge base, and guide customers on best practices while supporting service quality during system changes.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide advanced post-sale technical support for Redis Enterprise: troubleshoot and reproduce complex issues, analyze performance (including networking), coordinate escalations with Engineering and CloudOps, perform RCA, assist with deployments/upgrades, document findings, and participate in product development and customer training.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

As a Technical Support Engineer, you will troubleshoot and resolve complex software issues, provide customer support, and collaborate with engineering teams while working with Redis Enterprise software in cloud or on-premise environments.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

Lead a team of technical specialists to troubleshoot production issues, drive process optimization and ROP adherence, ensure compliance and HSE, support equipment upgrades and CAPEX, analyze production data, implement new technologies and oversee cleanout/commissioning during outages.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

As a Technical Support Advisor 2nd Line, you'll handle escalated service queries, troubleshoot hardware and software issues, and ensure timely case resolution.

Provide end-to-end ownership of critical application incidents for a public-safety dispatch platform, performing deep technical diagnostics, root cause analysis, coordinating engineering fixes, maintaining customer environments, contributing to knowledge bases, mentoring junior engineers, participating in an on-call rota, and supporting deployments and upgrades while ensuring SLA compliance and strong customer communication.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide technical support for fluid automation products: handle enquiries, RFQs and quotations, assist with application issues, generate leads, track and close customer requests, report non-conformities, support trade shows, and maintain product knowledge while ensuring compliance with quality and ITC programs.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.