Top Tech Support Jobs in Manchester

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Provide remote and occasional onsite technical support for lab informatics software and instrumentation. Troubleshoot client/server and standalone PC configurations, networking, instrument control, data analysis and database issues. Reproduce problems using virtualization, support analytical techniques, optimise system uptime, and set customer expectations as part of a technical support team.

Provides first-line technical support to customers through phone, email, portals, and live chat. Diagnoses, logs, manages, escalates, and resolves cases involving broadband connectivity and basic router configuration while meeting SLAs. The role requires customer service, foundational network troubleshooting, accurate data gathering, ticket management, prioritization, supplier coordination, and adherence to service processes and continuous improvement practices.

Provide on-site technical support and triage for desk/wall/floor ports, WAPs, access switches, printers, AV equipment, room booking tablets and digital signage. Monitor and maintain on-site equipment, log and escalate incidents to offsite teams and third-party vendors, assist installations and document work, and meet security vetting requirements.

Provide onsite end-user IT support: troubleshoot desktop OS and hardware, build/deploy laptops, maintain AV/conference equipment, manage tickets per SLAs, assist with imaging/patching/network changes, maintain asset data, liaise with global teams and local leaders to drive optimizations and technology adoption.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

As a Technical Support Engineer, you'll maintain communication with customers, provide support for applications, monitor systems, and travel to client sites as needed. Key skills include communication, logical thinking, and multitasking in a fast-paced environment.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide technical and commercial support for cell separation and cell therapy/reagent catalog products across Europe. Deliver customer consultations, on-site training, product presentations, technical problem solving, and market intelligence. Collaborate with R&D, marketing, and commercial teams to inform product development and regional strategy; conduct competitor analysis and support targeted customer engagement.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

Provide first-line technical support in English and French across phone, email, and chat; troubleshoot basic product issues, document interactions, educate customers on features, follow knowledge processes, and escalate complex cases.

Provide 2nd-line telco technical support: diagnose, log, escalate and resolve connectivity and telephony issues, configure systems, manage cases to SLA, liaise with suppliers and route on-site visits when required.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

First-line, customer-facing technical support specialist handling phone and email tickets. Troubleshoot software and hardware across product suite, configure devices, document solutions, escalate complex issues, contribute to knowledge base, and participate in an after-hours rota.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide technical support for fluid automation products: handle enquiries, RFQs and quotations, assist with application issues, generate leads, track and close customer requests, report non-conformities, support trade shows, and maintain product knowledge while ensuring compliance with quality and ITC programs.

Provides technical support and advice to international marine clients, performs field installations, system testing, demonstrations, and inside sales support. Delivers training to resellers and OEM partners, collaborates with Product and Engineering teams on future hardware and software requirements, and participates in global support rotations. Requires hydrographic surveying expertise, marine survey software and multibeam sonar experience, geodetic GNSS knowledge, IHO CAT A accreditation, and approximately 30% international travel.

Provide advanced technical support for enterprise customers using Ditto’s SDK and Cloud products. Reproduce, debug, and escalate complex issues; coordinate production incident response and root-cause analyses; guide developers; build support automation and self-service tools; and communicate customer needs to Product and Engineering. Participate in a 24/7 on-call rotation and serve as a trusted technical advisor to high-profile customers.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.

Investigate complex platform, API, and infrastructure issues using logs, metrics, traces, and observability tools. Reproduce production bugs, collaborate with Engineering on root causes and fixes, improve developer experience through documentation and tooling, and design AI-assisted automations and operational workflows to scale support.

Triage and own enterprise support tickets for YugabyteDB, investigate incidents using logs and queries, reproduce issues, escalate with evidence, write thorough notes and handovers, contribute to knowledge base, and communicate calmly with customers during incidents.