Top Tech Support Jobs in Manchester

Provides end-to-end technical support for CrowdStrike customers, troubleshooting cloud, Kubernetes, container, Linux, API, and security-platform issues. Resolves cases through multiple channels, documents bugs, creates knowledge-base content, communicates recommendations, and escalates complex issues. Partners with Engineering and internal stakeholders to improve products and customer outcomes. The role also serves as a subject matter expert for a key product feature and supports customers integrating, deploying, and maintaining CrowdStrike services.

Provides remote and onsite technical support for Agilent laboratory software, hardware, instruments, and applications. Troubleshoots network, database, instrument control, data analysis, and virtualization issues across client-server and standalone systems. Performs installations, repairs, servicing, and customer training support. Requires strong customer service, structured problem-solving, analytical laboratory experience, and IT/software skills.

Provide first-line technical support to B2B SaaS customers by troubleshooting issues, tracking bugs, responding to feedback, and maintaining knowledge bases. Build customer relationships, support integrations, communicate product updates, identify proactive solutions, and represent customer needs internally. The role also contributes ideas to improve support processes, training, and product development.

Own complex technical support cases from investigation through resolution, communicating clearly with customers and collaborating with Engineering and Product teams. Reproduce issues using test environments, logs, APIs, and diagnostic tools; create knowledge articles; mentor support engineers; identify recurring issues; and recommend process, tooling, and product improvements. The role is remote in the UK, supports Arabic-speaking customers, and may require occasional travel or work outside standard hours.

Provides technical support for Repligen bioprocessing products, equipment, software, and systems. Troubleshoots customer and internal technical issues, manages cases in Salesforce, documents findings, creates knowledge resources, and coordinates resolutions with Field Service, Engineering, Quality, Sales, and Product Management. The role also supports replacement parts, RMAs, escalations, training, and customer communication while developing expertise in bioprocessing technologies.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Resolve customer issues, distinguish user errors from product bugs, document reproductions for R&D, configure SSO and identity providers, manage desktop app rollouts, support CRM integrations, and train enterprise IT teams. Coordinate stakeholders, troubleshoot onboarding blockers, and ensure pilots launch on schedule.

Provide remote and on-site technical support for gas chromatography and mass spectrometry products. Troubleshoot hardware, software, and applications; diagnose issues; develop repair strategies; perform installations, repairs, and scheduled services; and resolve problems to maximize customer system uptime. The role requires strong chemistry or life science knowledge, chromatography and mass spectrometry experience, customer service skills, organization, attention to detail, and effective workload prioritization.

Owns escalated, high-severity customer issues and leads root-cause analysis, incident response, corrective actions, and customer communication. Provides technical coaching to support engineers, improves escalation paths and diagnostic standards, creates knowledge resources, and partners with Engineering and Product Management to reduce recurring issues and improve product quality.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.

Provides advanced technical support for software products, including deployments, configurations, troubleshooting, patches, workshops, and proof-of-concept support. Advises customers on integrations, dashboards, reports, authentication systems, scripts, and monitoring configurations. Collaborates with sales, solution architects, and software development teams; manages escalations through resolution; mentors colleagues; and maintains expertise in relevant IT technologies.

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Provides Tier 2 support for payment, EPOS, terminal, network, Wi-Fi, and connectivity issues. Diagnoses faults using configuration changes, remote administration, logs, transaction outcomes, and fault reproduction. Manages escalations with clear evidence, supports merchants and first-line teams, maintains documentation, meets SLA targets, and provides occasional on-site event support across the UK.

Owns client incidents and technical requests throughout their lifecycle. The role triages complex application, infrastructure, and business-flow issues; advises clients on installation, configuration, deployment, connectivity, and product use; documents resolutions; escalates unresolved issues to engineering teams; and participates in a global 24x7x365 on-call rotation. Requires hands-on cloud, containerization, databases, networking, operating systems, blockchain, and application troubleshooting experience.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide high-touch technical support for Cohesity NetBackup Software and Flex Appliances. Troubleshoot complex enterprise data protection issues across traditional platforms, cloud, databases, networking, storage, and operating systems. Manage high-impact customer cases, reproduce environments, recommend best practices, collaborate with internal teams, support renewals, improve knowledge content, mentor peers, and contribute to product and process improvements. Travel for customer visits or meetings is expected to be less than 10% annually.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provides advanced technical support to enterprise customers, troubleshooting cloud infrastructure, networking, Linux systems, containers, and security issues. Performs root cause analysis, supports deployments, maintains SLAs, documents solutions, and collaborates with engineering, product, and sales teams. The role also mentors junior staff, contributes to training resources, and helps optimize infrastructure as code, observability, identity management, databases, and customer environments.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.