Top Operations Manager Jobs in Manchester

Manages operational performance for a portfolio of ecommerce fulfilment clients across the UK, EU, and US. Owns service levels, KPI reporting, client escalations, stock reconciliations, warehouse transfers, inventory issues, service desk tickets, and peak readiness. Leads process improvement and transformation projects, coordinates kitting and bundling, resolves problem orders, and partners with fulfilment, data, merchandising, technology, and client services teams to improve accuracy, cost-to-serve, and customer outcomes.

Lead day-to-day IT operations and service delivery across a multi-site organization. Manage the transition from an external MSP to an in-house IT model, oversee infrastructure, Microsoft 365, networks, devices, cybersecurity, suppliers, budgets, procurement, and assets. Provide hands-on technical support, develop processes, recruit and manage support staff, assist with site openings, and participate in an on-call rota.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.

Manages day-to-day delivery of the RICHeS research infrastructure programme, including programme coordination, grant monitoring, financial tracking, governance, risk management, reporting, access arrangements, stakeholder relationships, and process improvement. The role line-manages an Operations Officer and supports funded projects and partners across the UK, ensuring milestones, deliverables, records, and reporting requirements are completed effectively.

Lead 24/7 medical and travel assistance operations, overseeing frontline teams, workforce planning, complex case escalations, provider coordination, service quality, compliance, client relationships, incident response, reporting, and continuous improvement. The role manages critical cases involving evacuation, repatriation, transport, and insurance while ensuring service-level, cost, safety, and customer experience objectives are met. It also supports change delivery, audits, complaints, business continuity, and rostered on-call coverage.

Leads operational delivery and development of Birmingham Business School’s MBA portfolio. Responsibilities include budget and resource management, strategic planning, external provider procurement, international residencies, student experience initiatives, stakeholder engagement, reporting, continuous improvement, and team leadership. The role collaborates across academic and professional services teams, supports global programme delivery, promotes equality and inclusion, and contributes to broader university projects and activities.

Leads financial crime operations subject matter expertise across an 18-month integration programme. Defines operational requirements, controls, risks, system and data impacts, workflows, testing, implementation readiness, and regulatory alignment. Advises cross-functional teams on transaction monitoring, screening, customer risk assessment, investigations, SAR/DAML referrals, customer exits, legal requests, quality assurance, record keeping, and management information.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Area Managers, operations leads, and warehouse associates while maintaining inventory accuracy, operational KPIs, staffing, payroll, budgets, and safety. Oversees WMS processes, ICQA, audits, launches, process improvements, and cross-functional collaboration. Requires experience leading large warehouse teams, technical operations, automation, and high-volume distribution environments.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Oversee the operational and commercial performance of two premium retirement-living catering contracts across London and Surrey. Lead and develop multi-site teams, support recruitment and performance management, manage budgets, improve financial results, maintain client relationships, and ensure high service, food quality, compliance, and brand standards. The role also involves contract mobilisation and demobilisation, menu planning, customer service excellence, and operational improvement.

Lead a regional Domestic Major Loss claims team handling complex property insurance claims, generally valued above £100,000. The role involves managing adjusters, allocating claims according to experience and complexity, supporting team performance, communicating with policyholders and insurers, and negotiating fair settlements. The Operations Manager will foster a collaborative team environment while ensuring high-quality customer service and operational efficiency through hybrid office and remote working.

Manages day-to-day Media Operations processes supporting planning, activation, and specialist teams. Maintains training materials, process guidance, operational tools, governance controls, risk and issue logs, financial tracking, audit evidence, and crisis-readiness materials. Coordinates process improvements, testing, onboarding, third-party activity, and operational support. Spends approximately 20% of the role managing allocated WPP Open operational activities, including administration, user support, adoption reporting, training, testing, and business-as-usual continuity.

Manages 24/7 transport operations, fleet availability, traffic plans, compliance, maintenance spending, suppliers, and customer service levels. Leads and develops the transport team, controls costs, audits performance, approves maintenance invoices, coordinates with third-party hauliers, and drives operational improvements. The role operates Monday to Friday, 08:00–16:00, within a contract logistics environment.

Leads client processing operations for BNY’s Conventional Trust team in Manchester. Responsibilities include managing teams, ensuring service and regulatory standards, improving processes through data-driven solutions, resolving complex client issues, monitoring performance, advancing strategic initiatives, and developing staff and talent. The role requires trust operations experience, continuous improvement expertise, cross-functional collaboration, and familiarity with Agile, Six Sigma, and digital tools.

Own and scale the operating backbone for Semble’s product organization. Establish product cadences, track OKRs, centralize feedback, build dashboards, manage release operations, identify process bottlenecks, and deploy AI-powered workflows and automations. Partner with Product, Engineering, Design, Data Analytics, Applied AI, and go-to-market teams to improve decision-making, operational efficiency, compliance, and product delivery.

Oversee warehouse and logistics operations covering receiving, picking, packing, shipping, inventory, safety, quality, budgets, and contractual P&L. Lead warehouse team leaders, optimize facility performance through data-driven insights, manage customer and vendor relationships, ensure regulatory compliance, and implement continuous improvement initiatives to increase throughput and reduce costs.

Leads technical strategy and operations supporting industrial decarbonization in textile manufacturing. Coordinates climate technology research, utility and process engineering evaluations, methodology development, knowledge management, strategic communications, workshops, and cross-functional execution. The role translates complex technical information into frameworks, presentations, documentation, and actionable initiatives while improving technical decision-making and collaboration among internal teams, consultants, and external partners.

Manage client interactions, escalations, and service delivery for transfer agency operations. Develop strategies to improve client service, coordinate cross-functional process improvements, monitor performance metrics, implement corrective actions, and ensure regulatory and internal policy compliance. Serve as the primary contact for key clients while supporting accurate reporting, operational efficiency, risk management, and client satisfaction.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Operations Managers, Area Managers, leads, and warehouse associates while overseeing KPIs, staffing, scheduling, payroll, budgeting, inventory accuracy, client launches, coaching, and operational issue resolution. Partners with engineering, HR, safety, customer service, and implementation teams to improve performance and support a highly technical, automated warehouse environment.

Owns Business Development operations systems, including Microsoft Dynamics 365 CRM deployment, data governance, reporting, workflow improvement, and project management tools. Leads user testing, migration, training, adoption, and post-launch optimization. Produces fundraising dashboards and Board reports, tracks proposals and deadlines, supports gift reconciliation, coordinates cross-functional processes with Finance and Programs, and manages the Business Development Operations Associate.

Leads Zoomo’s Manchester and Edinburgh e-bike operations, owning regional revenue, profitability, customer satisfaction, fleet maintenance, logistics, inventory, and compliance. Recruits and develops mechanics, technicians, and customer service staff while managing scheduling and performance. Builds customer and B2B partnerships, executes local marketing and market expansion strategies, and manages budgets and P&L. The role requires strong operational, financial, leadership, customer service, and market development capabilities.

Manages sales and commercial operations by governing Salesforce, improving data quality, developing dashboards and forecasts, streamlining proposals and contracting, and implementing automation and AI-enabled productivity solutions. The role coordinates system integrations, vendors, cross-functional improvement initiatives, user training, and process governance across Sales, Marketing, Proposals, Legal, and operational teams.

Owns site-level fulfillment operations, leading multiple teams and leaders to deliver service, cost, safety, and operational excellence. Responsibilities include workforce and capacity planning, KPI ownership, budgeting, succession planning, performance management, change initiatives, process scalability, and continuous improvement. The role uses WMS tools, data analysis, automation, and AI-enabled insights to improve efficiency and ensure accurate, on-time fulfillment in a high-volume direct-to-consumer environment.