Top Operations Manager Jobs in Manchester

Leads BNY’s client operations and reporting team for derivatives and institutional accounting clients in EMEA. Responsibilities include improving service delivery, streamlining processes, overseeing accurate and timely reporting, managing key client relationships, analyzing performance metrics, implementing corrective actions, and ensuring regulatory and internal-policy compliance. The role requires strong leadership, operational expertise, analytical ability, and effective cross-functional communication.

Lead store, online, food hall, night, and warehouse operations while maintaining high operational standards and profitability. Manage diverse teams, deliver service excellence, coach colleagues, execute strategic plans, and oversee the entire store when required. The role includes duty management responsibilities and a rotating schedule covering weekends, evenings, and late nights.

Lead a regional Domestic Major Loss claims team handling complex property insurance claims, generally valued above £100,000. The role involves managing adjusters, allocating claims according to experience and complexity, supporting team performance, communicating with policyholders and insurers, and negotiating fair settlements. The Operations Manager will foster a collaborative team environment while ensuring high-quality customer service and operational efficiency through hybrid office and remote working.

Lead strategy and operations for Monzo’s Payments organization. Responsibilities include shaping strategic direction, analyzing complex datasets, tracking performance, leading business reviews, evaluating commercial opportunities, optimizing resourcing and operating models, supporting geographic expansion, and aligning cross-functional teams across Product, Engineering, Data, and Design.

Leads procurement operations across the business by managing the delivery pipeline, prioritizing demand, developing the procurement team, driving sourcing governance and compliance, improving processes and controls, and using data to enhance performance. The role partners with senior stakeholders to deliver strategic business outcomes and requires strong procurement, sourcing, supplier management, people leadership, planning, and influencing skills.

Leads up to 12 Team Managers within a financial services contact centre, driving customer outcomes, operational excellence, service-level performance, compliance, resource optimization, and continuous improvement. Responsibilities include coaching leaders, managing operational risk, influencing senior stakeholders, analyzing forecasts and performance data, collaborating cross-functionally and with third-party suppliers, and delivering service, quality, efficiency, and cost improvements.

Lead daily operations for a large, fast-paced retail store, deputising for the Store Manager. Coach department managers, develop team capability, maintain food safety and legal standards, manage stock availability and resources, drive sales, respond to customer feedback, and support continuous operational improvement.

Leads client processing operations for BNY’s Conventional Trust team in Manchester. Responsibilities include managing teams, ensuring service and regulatory standards, improving processes through data-driven solutions, resolving complex client issues, monitoring performance, advancing strategic initiatives, and developing staff and talent. The role requires trust operations experience, continuous improvement expertise, cross-functional collaboration, and familiarity with Agile, Six Sigma, and digital tools.

Owns end-to-end client onboarding and implementation for Monevo UK, coordinating Commercial, Product, Technology, Operations, and Client teams. The role manages launch plans, milestones, dependencies, risks, reporting, and stakeholder communications across concurrent implementations. It also resolves delivery barriers, improves onboarding processes and scalability, monitors performance metrics, and directly manages one Product Operations Analyst.

Own and scale the operating backbone for Semble’s product organization. Establish product cadences, track OKRs, centralize feedback, build dashboards, manage release operations, identify process bottlenecks, and deploy AI-powered workflows and automations. Partner with Product, Engineering, Design, Data Analytics, Applied AI, and go-to-market teams to improve decision-making, operational efficiency, compliance, and product delivery.

Oversee warehouse and logistics operations covering receiving, picking, packing, shipping, inventory, safety, quality, budgets, and contractual P&L. Lead warehouse team leaders, optimize facility performance through data-driven insights, manage customer and vendor relationships, ensure regulatory compliance, and implement continuous improvement initiatives to increase throughput and reduce costs.

Manage client interactions, escalations, and service delivery for transfer agency operations. Develop strategies to improve client service, coordinate cross-functional process improvements, monitor performance metrics, implement corrective actions, and ensure regulatory and internal policy compliance. Serve as the primary contact for key clients while supporting accurate reporting, operational efficiency, risk management, and client satisfaction.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Lead a team of subsidence claims consultants, ensuring claims progress efficiently, accurately, and with strong customer and client service. Responsibilities include managing performance, capacity, training, absence, appraisals, morale, technical enquiries, file quality, and service levels. The role requires insurance or claims experience, people leadership, coaching ability, and preferably subsidence knowledge or a Cert CILA qualification. The position offers hybrid working, professional development, and support toward formal loss-adjusting qualifications.

Manage day-to-day operations for a high-volume retail store, including stock flow, deliveries, inventory control, replenishment, scheduling, compliance, back-of-house standards, and team leadership. The role supports store trading priorities, improves operational processes, allocates resources, and ensures procedures, health and safety, loss prevention, and administration are consistently maintained.

Leads Zoomo’s Manchester and Edinburgh e-bike operations, owning regional revenue, profitability, customer satisfaction, fleet maintenance, logistics, inventory, and compliance. Recruits and develops mechanics, technicians, and customer service staff while managing scheduling and performance. Builds customer and B2B partnerships, executes local marketing and market expansion strategies, and manages budgets and P&L. The role requires strong operational, financial, leadership, customer service, and market development capabilities.

Owns site-level fulfillment operations, leading multiple teams and leaders to deliver service, cost, safety, and operational excellence. Responsibilities include workforce and capacity planning, KPI ownership, budgeting, succession planning, performance management, change initiatives, process scalability, and continuous improvement. The role uses WMS tools, data analysis, automation, and AI-enabled insights to improve efficiency and ensure accurate, on-time fulfillment in a high-volume direct-to-consumer environment.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Leads operational coordination, compliance oversight, and assurance for Camden’s response to Awaab’s Law hazards. The role monitors cases from referral through closure, ensures statutory and internal deadlines are met, manages escalations, tracks performance and resident risk, and provides reliable reporting to senior managers. It coordinates internal teams, contractors, TMOs, and partner services while promoting safe, compliant, resident-focused delivery, continuous improvement, effective governance, and a supportive high-performing team culture.

Supports customer onboarding, service requests, ticket coordination, billing assurance, customer intake, compliance forms, and account-related commercial activities. Partners with Sales, Customer Success, Finance, Legal, and InfoSec teams to resolve issues, improve satisfaction, retain and expand revenue, track customer metrics, and report trends to management.

Drive commercial operational excellence across Sales, Customer Success and Marketing. Build and maintain reporting and forecasting frameworks, ensure CRM data quality, support pipeline and board reporting, identify risks and opportunities, automate processes, and coordinate cross-functional initiatives to improve revenue, retention, and operational efficiency.

Partners with the CMO to translate strategy and decisions into coordinated execution. The role manages strategic priorities, cross-functional programs, risks, dependencies, governance, executive reporting, stakeholder alignment, and organizational improvements. It also identifies opportunities to apply AI and automation to improve workflows and productivity, while handling confidential information with sound judgment.

Own and scale the revenue operations infrastructure supporting Marketing, Sales, Customer Success, and Partnerships. Responsibilities include CRM administration, revenue technology architecture, data governance, workflow and LLM automation, KPI dashboards, system adoption, stakeholder enablement, and support. The role builds connected processes and data flows that improve GTM efficiency, pipeline visibility, customer health, and commercial performance in a B2B SaaS environment.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Manage daily supermarket operations, deputize for the Store Manager, coach department managers, maintain food safety and legal standards, drive sales and product availability, allocate resources, and improve customer service. The role focuses on developing a high-performing team, setting departmental goals, supporting change, and ensuring the store operates safely, efficiently, and commercially.