Top Customer Service Manager Jobs in Manchester
The Customer Experience Specialist at Smartcat is responsible for resolving customer requests, engaging with customers via tickets, participating in on-call support, troubleshooting complex issues, and collaborating with internal teams for a top-notch customer experience.
Manage the Financial Services Customer Success Team in EMEA, drive adoption of products, lead team to achieve business goals, develop customer journey strategies, and provide people leadership.
The Customer Success Manager is responsible for ensuring overall client satisfaction and maintaining strong relationships with designated client accounts. They act as a customer advocate and provide strategic guidance on leveraging SailPoint's identity management solutions to address client challenges. Fluency in written and spoken French is required for this role.
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Located in the UK, the Product Support Specialist at Huntress plays a key role in providing world-class support to customers, ensuring top-tier customer service, and resolving technical issues efficiently. Responsibilities include initial partner support, problem-solving, escalation management, and continuous enhancement of customer service. The ideal candidate is customer-centric, adaptable to changes in a hyper-growth environment, collaborative, disciplined, and has practical experience with Microsoft Windows Operating Systems.
The Senior Manager, Customer Success at Immersive Labs is responsible for leading and scaling the Customer Success team to ensure an excellent customer experience. They will drive operational practices, manage team functions, and directly handle strategic accounts to drive customer satisfaction and new business.
The Customer Success Management team at GitLab focuses on aligning with customers' business outcomes, enabling them on existing use cases, and expanding into additional use cases. Responsibilities include guiding customers, acting as a GitLab liaison, owning a book of assigned customers, and staying up-to-date on GitLab releases.
The Client Success Partner (EMEA) at Sterling is responsible for being a frontline advocate and proactive support to top tier customers in EMEA. They act as a liaison between internal departments and customers to ensure smooth operation of background check processes. The role involves maintaining relationships with clients and supporting revenue growth.
Customer Experience Executive at Probe CX requiring Senior High School graduate with 6 months BPO related industry experience. Desired skills include MS Office and Google Suite proficiency. On-site work location at Eastwood City.
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Fluent in both written and spoken English and German with a positive attitude, excellent communication skills, and ability to handle customer inquiries effectively. Responsible for delivering exceptional customer support through various channels and ensuring a seamless experience for members of the Zwift community. Collaborate with teams to drive continuous improvement and promote a customer-centric environment.
As a Customer Support Specialist at Kroo, you will provide high levels of customer service via various channels, solve customer queries, and proactively address customer concerns. You will collaborate with different teams to enhance the customer experience and support the organization's growth. This role requires excellent communication, organization, and empathy skills.
As a Customer Support Specialist at EverCommerce, you will deliver high-quality and human support experience via phone, email, chat, and social media. You will troubleshoot customer issues, identify opportunities to enhance the platform, and work collaboratively with the team to provide excellent customer care.
Candex is seeking a RVP, Customer Success responsible for launching new clients, developing customer relationships, and driving customer adoption. The role involves overseeing client launches, addressing technical issues, data analytics, business reviews, and identifying expansion opportunities.
The B2B Customer Support Executive at THG will be responsible for processing B2B customer orders accurately and timely. This role involves troubleshooting orders, managing customer service requests, and ensuring high OTIF. The position requires a high level of organization, attention to detail, and the ability to work under pressure.
Join our global Customer Success team as a Customer Success Consultant, working with Leganto customers to drive product adoption and advocacy development. Consult with higher education institutions, build long-term relationships, and foster growth mindsets. Requires 5 years of customer-facing experience and a Bachelor's degree in Library Information Science or related fields. Additional fluency in German, experience with MS Office, Customer Success software platforms, and familiarity with higher education/libraries is preferred.
Lead the UK&I Customer Success function at SafetyCulture, focusing on customer retention, expansion, and advocacy. Collaborate with senior executives and cross-functional teams to align customer success initiatives with business goals. Mentor and inspire team members to deliver high-quality work and drive impactful initiatives. Use data-driven insights to monitor team performance and impact on customer success metrics.
The Customer Success Engineer at Cribl acts as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion. They work to help customers achieve their data goals and realize the value of their investment in Cribl solutions. Responsibilities include building relationships, driving product value, and mentoring team members. The role requires at least 5 years of related experience, strong communication skills, and a customers-first mindset.
Customer Success Manager role at Kayzen, responsible for driving customer satisfaction, fostering relationships, and contributing to company growth. Facilitate client onboarding, provide strategic consultation, optimize campaigns, and lead internal and external communication. Collaborate with product and technical teams to enhance client experience and troubleshoot issues.
The Customer Success Associate Apprentice at Bottomline is responsible for managing customer relationships, driving adoption, and ensuring customer delight. They collaborate with internal teams, present new product enhancements, and lead quarterly business reviews to maximize customer value. The role involves building success plans, fostering relationships with key stakeholders, and identifying opportunities for expansion.
The Customer Support Engineer at Fivetran works closely with customers and stakeholders to resolve incidents and provide technical support. Responsibilities include troubleshooting, identifying root causes, onboarding team members, and participating in weekend on-call rotations. Required skills include strong customer advocacy, communication, database (SQL and NoSQL) experience, networking troubleshooting, and API knowledge.
Partner Success Manager responsible for onboarding new partners, providing ongoing support, acting as a project manager, collaborating cross-functionally, representing partner needs, and ensuring partner success. Must have a Bachelor's degree, 3+ years of account management experience, strong customer focus, proficiency in Microsoft Office, CRM, ERP, and technical acumen.
Help clients achieve their goals by understanding their needs, coaching users on various tools, identifying upsell opportunities, and improving customer success processes. Maintain a high level of engagement with clients and collaborate with internal teams to align client goals with company objectives.
Customer Support Specialist responsible for providing technical and non-technical customer support, coordinating inquiries, participating in customer calls, analyzing support processes, maintaining knowledge base, and tracking public channels. Requires 2+ years of experience, familiarity with mobile/web development, customer-centric mindset, analytical thinking, tech interest, teamwork skills, English proficiency, and flexibility for stand-by shifts. Bonus points for ICT industry experience, web development experience, Docker/Postman knowledge, Salesforce/Jira experience, and basic programming skills.
The Customer Success Engineer I at Jamf is responsible for implementing Jamf products, providing training to customers, and assisting with user adoption and loyalty. This position requires technical expertise in Apple products, server operating systems, and networking fundamentals, as well as exceptional customer service skills.
The Customer Relations Manager plays a crucial role in ensuring that customers achieve their desired outcomes from the system or service provided by Landmark Solutions. Responsibilities include being the key contact for customers, collecting feedback, overseeing KPIs, and identifying upsell opportunities. The role requires excellent communication skills, expertise in the Property/insurance industry, and the ability to travel within the UK for client visits.
Resolving customer concerns, creating internal tooling, and engineering solutions to optimize customer experience at Vercel.
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