Top Customer Relations Jobs in Manchester
The Customer Experience Specialist at Smartcat is responsible for resolving customer requests, engaging with customers via tickets, participating in on-call support, troubleshooting complex issues, and collaborating with internal teams for a top-notch customer experience.
Manage the Financial Services Customer Success Team in EMEA, drive adoption of products, lead team to achieve business goals, develop customer journey strategies, and provide people leadership.
Looking for a Manager to build, develop, and empower a team of JSM growth customer advocates focused on helping customers be successful in their Atlassian Cloud journey. Responsibilities include managing B2B customer service and sales teams, providing sales strategies, coaching team members, and collaborating with a geographically dispersed team.
Assist customers with questions and issues regarding insurance software products, hardware, and other purchased products. Provide friendly and efficient customer service via phone, chat, and email. Log and own support issues until resolution. Collaborate with team members and suggest process improvements. Stay updated on current technologies in the sector.
The Customer Relations Manager plays a crucial role in ensuring that customers achieve their desired outcomes from the system or service provided by Landmark Solutions. Responsibilities include being the key contact for customers, collecting feedback, overseeing KPIs, and identifying upsell opportunities. The role requires excellent communication skills, expertise in the Property/insurance industry, and the ability to travel within the UK for client visits.
Fluent in both written and spoken English and German with a positive attitude, excellent communication skills, and ability to handle customer inquiries effectively. Responsible for delivering exceptional customer support through various channels and ensuring a seamless experience for members of the Zwift community. Collaborate with teams to drive continuous improvement and promote a customer-centric environment.
Customer Experience Executive at Probe CX requiring Senior High School graduate with 6 months BPO related industry experience. Desired skills include MS Office and Google Suite proficiency. On-site work location at Eastwood City.
As a Customer Support Specialist at EverCommerce, you will deliver high-quality and human support experience via phone, email, chat, and social media. You will troubleshoot customer issues, identify opportunities to enhance the platform, and work collaboratively with the team to provide excellent customer care.
As a Customer Support Specialist at Kroo, you will provide high levels of customer service via various channels, solve customer queries, and proactively address customer concerns. You will collaborate with different teams to enhance the customer experience and support the organization's growth. This role requires excellent communication, organization, and empathy skills.
The Client Success Partner (EMEA) at Sterling is responsible for being a frontline advocate and proactive support to top tier customers in EMEA. They act as a liaison between internal departments and customers to ensure smooth operation of background check processes. The role involves maintaining relationships with clients and supporting revenue growth.
Candex is seeking a RVP, Customer Success responsible for launching new clients, developing customer relationships, and driving customer adoption. The role involves overseeing client launches, addressing technical issues, data analytics, business reviews, and identifying expansion opportunities.
Develop trusted advisor relationships with customers, drive product adoption, negotiate renewal agreements, track key account metrics, manage customer relationships, ensure seamless customer experience, lead special projects, participate in cross-functional reviews, train and mentor talent.
The Customer Success Associate Apprentice at Bottomline is responsible for managing customer relationships, driving adoption, and ensuring customer delight. They collaborate with internal teams, present new product enhancements, and lead quarterly business reviews to maximize customer value. The role involves building success plans, fostering relationships with key stakeholders, and identifying opportunities for expansion.
Help clients achieve their goals by understanding their needs, coaching users on various tools, identifying upsell opportunities, and improving customer success processes. Maintain a high level of engagement with clients and collaborate with internal teams to align client goals with company objectives.
Join our global Customer Success team as a Customer Success Consultant, working with Leganto customers to drive product adoption and advocacy development. Consult with higher education institutions, build long-term relationships, and foster growth mindsets. Requires 5 years of customer-facing experience and a Bachelor's degree in Library Information Science or related fields. Additional fluency in German, experience with MS Office, Customer Success software platforms, and familiarity with higher education/libraries is preferred.
Increase existing client revenue growth through cross-sells and upsells, prioritize client success and satisfaction, collaborate with internal teams to enhance client experience, monitor client health and usage patterns, gather and act on client feedback, advocate for client needs within the company.
The B2B Customer Support Executive at THG will be responsible for processing B2B customer orders accurately and timely. This role involves troubleshooting orders, managing customer service requests, and ensuring high OTIF. The position requires a high level of organization, attention to detail, and the ability to work under pressure.
Lead the UK&I Customer Success function at SafetyCulture, focusing on customer retention, expansion, and advocacy. Collaborate with senior executives and cross-functional teams to align customer success initiatives with business goals. Mentor and inspire team members to deliver high-quality work and drive impactful initiatives. Use data-driven insights to monitor team performance and impact on customer success metrics.
The Customer Retention Specialist at CHEP Europe Pallets is responsible for creating marketing content, developing targeted campaigns, supporting contract renewals, and fostering customer relationships to drive customer retention. The role involves collaborating with internal stakeholders, leveraging customer interactions for content creation, and ensuring brand compliance in all marketing activities.
Partner Success Manager responsible for onboarding new partners, providing ongoing support, acting as a project manager, collaborating cross-functionally, representing partner needs, and ensuring partner success. Must have a Bachelor's degree, 3+ years of account management experience, strong customer focus, proficiency in Microsoft Office, CRM, ERP, and technical acumen.
Customer Support Specialist responsible for providing technical and non-technical customer support, coordinating inquiries, participating in customer calls, analyzing support processes, maintaining knowledge base, and tracking public channels. Requires 2+ years of experience, familiarity with mobile/web development, customer-centric mindset, analytical thinking, tech interest, teamwork skills, English proficiency, and flexibility for stand-by shifts. Bonus points for ICT industry experience, web development experience, Docker/Postman knowledge, Salesforce/Jira experience, and basic programming skills.
Responsible for supporting customers, enriching documentation, driving campaigns, onboarding new customers, collaborating with sales and support, and collecting customer feedback. Must have customer-facing experience, empathy, passion for technology, and excellent presentation and organizational skills.
Customer Executive Experience at Probe CX, a company dedicated to doing things better than the day before. Responsibilities include working with clients across different regions, thinking differently, and finding purpose. Minimum requirements include being 18 years old, Senior High School graduate, and having 6 months of BPO experience.
Exciting opportunity for a Client Success Executive - Renewals at Altus Group in Manchester. Provide professional service supporting business clients throughout contract renewals. Build trusted relationships and manage client expectations. Collaborative and innovative environment with career growth opportunities and supportive team dynamics.
The Customer Success Engineer I at Jamf is responsible for implementing Jamf products, providing training to customers, and assisting with user adoption and loyalty. This position requires technical expertise in Apple products, server operating systems, and networking fundamentals, as well as exceptional customer service skills.
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