The role
As a senior cloud network engineer, you'll be the go-to expert for helping our Cloud Engineers with specific networking incidents and requests. While your main focus will be on networking, a solid understanding of Azure is essential, as troubleshooting often involves other Azure resources. You'll need to have a strong grasp of networking fundamentals, such as routing, subnets, IP addressing, and DNS. This role is perfect for someone who enjoys working closely with a tight-knit team and is eager to expand their technical knowledge in the Cloud Space.
What will I be doing?
- Ensure all tickets are managed within service level agreements and KPI’s.
- Be a senior escalation point for all things cloud networking
- Provide knowledge shares and assistance to colleagues on cloud networking incidents and changes.
- Ensure clear ticket updates.
- Work within ITIL framework service delivery procedures.
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
- Manage own ticket queue and assist other team members where appropriate.
- Strong understanding of networking fundamentals, such as routing, subnets, IP addressing, and DNS.
- Familiarity with implementing Network Virtual Appliances in public cloud environments – especially FortiGate firewall devices.
- Assessment and ownership of changes to customer network environments.
- Designing changes for service improvement.
- Configuring and maintaining Azure networks for customers.
- Raise awareness of issues to Problem Manager and assisting with resolutions.
- Contribute towards continuous service improvement alongside service managers.
What will I bring to the role?
- Service Desk/Support experience at 2nd or 3rd line level.
- A thirst for continuously improving technical knowledge.
- Effective troubleshooting methodology
- Experience with Azure networking and Azure networking tools
- Fortinet Experience is essential
- CCNA/ AZ-700 is ideal.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Top Skills
ANS Group Manchester, England Office
1 Archway,, Birley Fields, Manchester, United Kingdom, M15 5QJ
