Passionate and results-driven Senior Customer Success Manager at ROLLER, responsible for managing a portfolio of complex customers, building trusted relationships, mitigating risks, driving product adoption, and gathering customer feedback. Must have 5-10 years of experience in a Customer Success role within the SaaS industry.

As a Solution Architect at ROLLER, you will be developing thoughtful solutions to help customers deliver great guest experiences. You will work closely with Sales, Customer Success, and Product Teams, presenting customized solutions, providing API and integration support, and understanding market trends and competitor landscape.

The Support Manager at ROLLER is responsible for overseeing operational performance of support agents, driving efficiency, maintaining high-quality support services, and supporting the team to deliver amazing customer experiences. This role requires strong leadership, communication, technical, and collaboration skills to ensure success. Responsibilities include operational excellence, customer engagement, data analysis and reporting, and knowledge management.