At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!
We are seeking an experienced Channel Operations Manager to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth. Your primary focus will be reviewing, streamlining and building channel processes and systems including our partner portal, deal registration and partner activation processes.
An ideal candidate is a start-up builder who has experience in working with global partner teams, and has worked closely with Salesforce, Tackle and Allbound. This role reports to the Director of Sales Operations.
Responsibilities:Review existing channel operations processes and identify areas for improvement
Implement and own key channel processes such as our deal registration and partner activation processes
Administer our partner portal and work to make enhancements that align to our GTM strategies working closely with partner program and partner Marketing resources
Be a key business partner for our Channel Leadership team to help execute ideas and strategies in our Revenue systems and processes
Work alongside Channel leadership to ensure that partners are properly activated and able to transact with Docker
Create and help manage key channel metrics that help our channel leadership team make quality decisions aligned to the right outcomes for Docker
Ensure that our channel processes are layered seamlessly into Docker systems
Maintain the verified partner list within Salesforce and ensure these are clearly identifiable
Own the channel operations internal documentation
Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
Be the subject matter expert for all channel related operations
Hold responsibility for updating partner systems as needed in line with any partner program changes
Assist with setting and managing the channel quotas
Build processes and policies to identify adherence to partner program requirements
4+ years of experience in Channel Operations working closely with Channel leadership
Experience working for a high growth software/SaaS company
Track record of defining channel operational processes and collaborating with technology teams for successful implementation of projects
Exceptional communication and interpersonal skills
Technically savvy with Google Suite, Salesforce, Tackle & Allbound
Confident in understanding and implementing channel related policies and processes into business systems
Ability to think strategically and translate business needs into actionable plans within a fast paced environment
Comfortable and familiar with cross-functional collaboration
Understand a variety of channel motions and different types of partnerships
Energy, enthusiasm, and love of building
Experience working with a global channel team
Strong analytical skills with experience in data analysis and reporting tools
Comfortable with new technologies and ability to communicate with those who are tech-savvy
You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
You will learn how to navigate through award-winning sales tools such as Salesforce, Tackle, Allbound and Docker
Identify areas of improvement in our systems and processes that will assist the channel org to be more successful
Review existing processes and in flight projects
Begin building strong cross functional relationships
Begin taking on projects and working with the relevant cross functional teams to scope and build
Take ownership of tools within the tech stack and start scoping refinements and improvements
Build documentation to support new and existing processes
Start implementing improvements to assist with data integrity and accuracy
Assist in scoping future quarter priority projects
Have full ownership of various key projects related to the Channel org
Build scalable and repeatable processes to assist the Channel & Sales orgs
Docker does not offer visa sponsorship for this role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.
Please see the independent bias audit report covering our use of Covey here.
Perks
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
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