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The Customer Success Manager will support Carrot customers by driving retention, increasing member engagement, and maintaining high satisfaction levels. Responsibilities include proactively engaging with customers, understanding their needs, developing success plans, resolving issues, and providing education on products.

As a Global Care Companion at Carrot, you will provide compassionate customer service to members navigating their family-forming journeys. You'll assist via phone, email, and video chat, addressing questions and concerns and ensuring a supportive experience. Your role will help create a meaningful impact in fertility and family-building care.

As a Global Care Companion at Carrot, you will support individuals on their family-forming journeys by providing compassionate customer service through phone and email communications. This role emphasizes empathy and communication, helping members navigate their questions and offering guidance. You will work in a team focused on inclusivity in fertility services, with opportunities to engage in ongoing learning regarding various parenthood paths.