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The Product Support Analyst will provide technical software support to clients by analyzing incoming requests, logging relevant information, investigating software issues, and collaborating with teams. Responsibilities include prioritizing issues, communicating with clients, and maintaining knowledge of SeatGeek products.

The Account Manager at SeatGeek is responsible for managing relationships with high-profile accounts, driving renewals, upselling products, and monitoring client success against KPIs. This role requires collaboration with internal teams to ensure customer satisfaction and the exploration of new revenue opportunities in the ticketing industry.

As an Account Manager at SeatGeek, you will manage high-profile accounts, ensuring client satisfaction and driving business growth. You will be responsible for renewal negotiations, developing client success plans, and collaborating cross-functionally to deliver outstanding client experiences. Your role includes identifying upsell opportunities and conducting presentations while tracking business KPIs and advocating for client needs internally.