Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Position Title:
Team Leader
Shift Pattern:
Monday to Friday, 09:00-17:30
Job summary
As a Team Leader within CDW's Supply chain your role will be to plan, organise, direct and drive a team to deliver business objectives through motivation and engagement whilst promoting the CDW culture and values. To ensure product is processed in a safe manner ensuring standards are met.
Supporting the team in the smooth and efficient running of the department. Fostering a can-do approach and continual improvement culture in all functions ensuring Health & safety standards are met.
Success measures
- All SLAs within the designated area of responsibility achieved.
- All coworkers trained and signed off in accordance with the skills matrix
- A high % of coworkers are cross functional and skill fade is mitigated
- All coworkers operating at or above target productivity rates
- Coworkers not achieving rates are referred for performance management
- All agency coworkers engagement tasks such as 121s up to date where appropriate.
What you will do
- Daily workflow management - utilising available resource effectively and raising operational blockers to SLA adherence
- Collaboration - working closely with other leaders to move resource to meet demands and cross functional training is front of mind
- Visibility - Be seen at all times by the team, giving a sense of support, leading from the front
- Housekeeping - Maintain a clean and safe working environment to support operational efficiency
- Respond effectively to any issues within designated area of responsibility
- Process documentation updates and suitability checks
- Ensure training and sign offs are completed and Skills matrix updated
- Safety leadership - Complete relevant documentation to comply with H&S legislation and create and foster a safety culture
- Log and investigate errors in a timely manner
- Ensure radio comms are maintained
- Conduct agency coworker 121s, Return to work interviews and performance feedback
- Audit WMS timesheets to help identify performance concerns and high performers
- Ensure handover KPIS are completed consistently
- Log performance discussions including error logging and timesheet rates
- Conduct team briefs and pass on team communications
- Role versatility - Step up responsibilities in Supervisor absence (with support and training)
What we expect of you
- Knowledge/Awareness of warehouse operational roles
- Experience in leading and developing a team
- Microsoft Office skills
- Excellent communication skills
- Understanding and utilising Performance KPIs
- Ability to create and maintain basic spreadsheets and analyse data
- Have identified/delivered on Cost saving initiatives
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
