The Technical Customer Engineer will install and maintain Nordson systems, conduct training, troubleshoot customer processes, and prepare technical reports. This role involves collaboration with sales teams and interaction with customers to ensure efficient use of equipment and explore new market opportunities.
Role and Responsibilities:
- Performing the installation and commissioning of Nordson systems
- Performing preventive maintenance and repair on demand on Nordson equipment
- Instruction of the customer into the use of Nordson equipment
- Troubleshooting on PA-specific technology including fault analysis in customers processes
- Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site
- Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters)
- Preparing and promptly submitting administrative and technical reports
- Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware
- Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts
- Conducting customer trainings for systems and applications in English and local language
- Collaboration and consultation on exhibitions, open-houses and similar events
Skills and Qualifications:
- At minimum an Associate’s Degree in a mechatronics discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as a Field Service Engineer / Field Service Technician
- Advanced skills and knowledge about mechanical, electrical and hydraulic systems
- Ability to read & understand technical drawings, hydraulic/pneumatic and wiring diagrams
- Preferably knowledge about PLC systems and interfaces
- Knowledge and skills to include the use of typical instrumentation, tools and equipment
- Experiences in installation, service, maintenance and similar areas
- Computer skillset to create administrative and technical reports
- Good knowledge of MS Office and SAP
- Fluent English language skills
- Customer- and service orientation
- Independent way of working and solution-oriented thinking
- Good communication and presentation skills
- Very good organizational skills
- Willingness to take responsibility
- Resilience and flexibility
- Very good ability to work in a team
- Willingness to travel and valid car driver`s license
#LI-AD2
Similar Jobs
Lead and grow a high-performing software engineering team focused on enhancing software supply chain security. Responsibilities include managing engineering managers, collaborating across departments, identifying emerging threats, and implementing metrics for team productivity.
Be an Early Applicant
The role involves designing and developing a semantic data framework for cloud services, focusing on data modeling, governance, and collaboration across teams. You'll own features from design to delivery, ensuring high-quality code in distributed systems while serving as a data modeling expert.
Be an Early Applicant
As a Staff Software Engineer at Samsara, you will lead technical design and architecture, fostering innovation in software, firmware, and hardware. Your work will focus on building scalable solutions, collaborating with cross-functional teams, and enhancing engineering culture. You will tackle complex technical problems and drive impactful projects for varied customers.
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
