Technical Customer Engineer (m/f/d)

Nordson Product Assembly, a global leader in leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Technical Customer Engineer to join our team in United Kingdom. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. 

Summary of the role

Provide expertise during the sales process about the company's products and services to internal employees (e.g. sales, technicians, engineers, etc.) and customers. Provide support remotely or at customer sites.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities

• Performing the installation and commissioning of Nordson systems

• Performing preventive maintenance and repair on demand on Nordson equipment

• Instruction of the customer into the use of Nordson equipment

• Troubleshooting on PA-specific technology including fault analysis in customers processes

• Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site

• Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters)

• Preparing and promptly submitting administrative and technical reports

• Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware

• Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts

• Conducting customer trainings for systems and applications in English and local language

• Collaboration and consultation on exhibitions, open-houses and similar events

Skills and Qualifications

• At minimum an Associate’s Degree in a mechatronics discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as a Field Service Engineer / Field Service Technician

• Advanced skills and knowledge about mechanical, electrical and hydraulic systems

• Ability to read & understand technical drawings, hydraulic/pneumatic and wiring diagrams

• Preferably knowledge about PLC systems and interfaces

• Knowledge and skills to include the use of typical instrumentation, tools and equipment

• Experiences in installation, service, maintenance and similar areas

• Computer skillset to create administrative and technical reports

• Good knowledge of MS Office and SAP

• Fluent English language skills

• Customer- and service orientation

• Independent way of working and solution-oriented thinking

• Good communication and presentation skills

• Very good organizational skills

• Willingness to take responsibility

• Resilience and flexibility

• Very good ability to work in a team

• Willingness to travel and valid car driver`s license

Travel

• Willingness to travel.

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.

About Nordson Product Assembly

Nordson Product Assembly is the leader in precision dispensing, fluid management, and related technologies. We serve the Product Assembly end market to improve production efficiency and product quality for a variety of product manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Product Assembly is a global team that works to create adhesive dispensing solutions that deliver precise and reliable application while optimizing material use and lowering production costs for markets like appliances, automotive & e-mobility, bookbinding, electronics, filter manufacturing, paper, wood, construction and many more. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Product Assembly. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested? 

If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

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