We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
We're hiring for a Technical Consultant, its an essential role in the Civica LG Division Services Team, working across a range of products and customers in the portfolio to deliver professional services consultancy on several concurrent projects.
You will develop an in-depth working knowledge of the complete suite of Local Government solutions. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction.
You will help ensure that Civica is recognised as the leading GovTech Software supplier in the market place. The Technical Consultant will achieve this through positivity, action, professionalism, customer service and industry knowledge.
Responsibilities
- Provide all data related activity of Technical Consultancy Services across several Products to Civica customers
- Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided.
- To deliver data migration and data consultancy for Civica software following Civica project documentation, implementation guidelines and quality standards.
- Act as the lead point of contact for their Projects for the areas of Data, interfacing and Technical delivery.
- Define and document data conversion and Load scope and perform data loading in line with agreed process.
- Testing and due diligence during migrations and Implementations.
- To produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications.
- To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
- Develop ad-hoc reports via a range of industry standard reporting tools
- To promote Civica, its products and practices in a professional manner.
- Create SQL scripts to view and report on data
- Creation of SQL Stored Procedures, Functions and Triggers.
- Development of back office tools and data pipelines
- Migration of SSIS packages and legacy SQL approaches to Azure environments
- Provide workshops and consultancy services in remote or in person format with groups from 1-8 people
- Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams.
- Liaise with the Civica Project and Account managers
- Provide quotations for no standard small work packages
- Provide regular internal progress reports as required
- Manage customer issues to a successful resolution ensuring that appropriate customer and internal communication is maintained.
- Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for.
- Recent experience within a data migration role for a software house or within the Local Government sector
- Good commercial awareness
- Ability to gather and define requirements, including documentation and appropriate customer sign-off
- Good presentation skills
- Excellent communication skills, both written and verbal
- Ability to take ownership of problems and see them to resolution
- Ability to manage change of priorities at short notice.
- Ability to deal with demanding product and project development plans.
- Prepared to travel throughout the UK and Ireland
- Positive, Proactive & self-motivated
- A clean driving license
- SC & NPPV3 holder or ability to become a holder
- Good customer service skills and ability to deal with customer queries and complaints
- Time management skills with the ability to work with minimum supervision
- Experienced in Microsoft Office products
- 5 or more years Microsoft SQL experience
Desirable skills:
- Python
- JSON
- CSS
- HTML
- C#
- APIs
- Industry knowledge in one or more of the following areas: Housing, Revenues, Asset management, Regulatory data, Fire Safety, Transport
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
- Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
- Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
- Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
- Flexible Work: We have the technology and tools to support you working in our hybrid environment.
