At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role
The Global Sales Operations team supports eBay’s Global Seller Development (GSD) organization by building clear operating rhythms, scalable processes, and data-informed decision-making that enable seller growth and business performance. The team works closely with Business Development, Account Management, Partnerships, and Integration teams to strengthen execution and operational consistency across regions.
The Senior Sales Operations Manager plays a central role in how GSD plans, runs, and evaluates its business. This role owns core sales operating mechanisms such as pipeline and performance reporting, forecasting inputs, and Weekly and Quarterly Business Review cadences. Acting as a bridge between strategy, analytics, and commercial execution, the role translates business priorities into clear operating models, metrics, and repeatable ways of working. The role partners closely with GSD leadership and cross-functional teams including eBay Live, Analytics, CRM, Finance, Product, and Category teams.
What you will accomplish
- Establish and evolve core sales operating cadences, including WBRs, QBRs, forecasting, and leadership reporting, ensuring insights are accurate, clear, and action-oriented.
- Build and maintain dashboards, critical metric frameworks, and reporting views that track pipeline health, seller performance, forecasts, and progress against strategic goals.
- Define and improve pipeline management standards, forecasting inputs, and sales hygiene expectations in partnership with sales leadership and CRM teams.
- Support go-to-market execution through resource planning, coverage models, segmentation logic, and prioritization frameworks.
- Lead cross-functional initiatives from problem definition through delivery, rollout, and post-launch measurement, managing dependencies and timelines across multiple workstreams.
- Translate sales, seller, and operational data into insights that surface trends, risks, and opportunities, driving leadership decisions and commercial actions.
- Design, document, and continuously improve scalable operating models and processes across the seller lifecycle, supporting adoption through clear communication and measurement.
What you will bring
- Experience in Sales Operations, Business Operations, or Commercial Operations within a technology, marketplace, or platform-based sales environment.
- Proven ownership of business cadence, forecasting, and performance reviews, including WBRs, QBRs, and executive-level reporting.
- Ability to synthesize complex data into clear, structured narratives that support leadership decision-making.
- Hands-on experience with Salesforce CRM, including pipeline management, reporting, dashboards, and sales process enforcement.
- Experience using analytics, automation, or AI-enabled tools to improve operational efficiency, consistency, or decision-making.
- Strong program and project management skills, including scoping, prioritization, documentation, and partner alignment.
- Comfort working independently in fast-paced, evolving environments, with exposure to global or multi-regional sales organizations, scaling teams, or live commerce sales motions.
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Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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