Scheduling Administrator (12 Month FTC)

Position Overview

The Scheduling Administrator’s is responsible for the support and administration tasks conducted by the Verification Scheduling Team.

The Verification Scheduling team sits at the intersection of the Technical Delivery and Sales Team; a role which directly impacts the success of individual projects and long term satisfaction of our clients and vendors.

Role Responsibilities

• Creating and distributing Verification scheduling emails to all parties, as efficiently as possible.
• Liaising with external ISV’s to ensure deposits for selected exercises are to be provided on time. 
• Responding to queries and resolving issues that arise, quickly and courteously.
• Coordinating with the broader Scheduling Team to ensure efforts are in sync
• Proactively identifying project red flags, potential pitfalls, or staffing challenges and escalating to delivery leadership.
• Contributing to additional tasks and ad-hoc requests within with Verification Scheduling Team or on other special projects.
• Ensure all activities are carried out within the agreed departmental SLAs.

Knowledge

• Following training, a Scheduling Administrator will be expected to possess:
  • An understanding of all parties involved in the Verification process and the differing roles they have.
  • A basic understanding of the importance of Verification in a software Escrow agreement.
  • A basic understanding of the varying types of Verifications available and the impact on scheduling.
  • An excellent understanding of the importance of sending Verification Scheduling Mails accurately and efficiently.
  • An excellent understanding of the potential impact of late or miscommunication to external parties.
  • Familiarity with software tools and reporting services required to carry out the role proficiently.

Essential Skills

• Good interpersonal and communication skills in both written and verbal forms.
• Excellent administration, organizational and multi-tasking skills
• Experience in MS Office.
• Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
• Strong teamwork and collaboration abilities

Expected Behaviours

• A very high-level of accuracy and attention to detail
• Conducts themselves ethically and professionally at all times.
• Self-motivated and enthusiastic. 
• Strong business work ethic and time management skills. 
• Able to use initiative as well as work effectively as part of a team.
• Able to assess various priorities and establish the logical order tasks should be carried out in.
• Has a positive and approachable manner

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.