Resource Manager

Management Level

F

Business Division: Retirement Solutions

Business Function / Department: Retirement Solutions Resource Management

Job Title: Resource Manager

Reporting to (Job Title): Head of EQRS Resource Management & Capacity Planning

Date: 01/08/2024

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

As a Resource Manager in Equiniti Retirement Solutions, you will play a vital role in optimising the allocation and utilisation of the company's most valuable resources – its human talent. Working with the wider Resource Management Team, you will be responsible for ensuring that our professionals are allocated efficiently to support project delivery and overall company success. This role requires a keen understanding of resource management in a professional services environment, excellent communication, and the ability to work collaboratively with multiple teams.

Core Duties/Responsibilities

• Accountable for developing and maintaining resource management processes and procedures to ensure optimal resource allocation and utilization for at least two business areas within Retirement Solutions.
• Facilitating and collaborating with project managers and department heads to gather resource requirements and create resource plans for ongoing and upcoming projects.
• Facilitating and collaborating with project managers and department heads to define prioritisation of change activities and maintain a methodology of defining prioritisation to enable informed business decisions
• Accountable for monitoring resource utilization and availability, and proactively identifying and addressing any resource constraints or bottlenecks.
• Accountable for maintaining accurate and up-to-date records of resource allocations, availability, headcount, and utilization for at least two business areas with Retirement Solutions
• Accountable for designing and owning a Stakeholder Communication Plan to provide regular updates on resource allocation status and address any resource-related issues or concerns.
• Accountable for producing and analyzing resource utilization data, presenting to leadership and advising on opportunities for optimization and improvement.
• Supporting the Head of Resource Management in developing and implementing strategies to improve resource efficiency and maximize resource utilization.
• Providing guidance and support to project teams on resource management best practices and procedures.
• Maintaining accurate skills & certification information for resources and working with senior resource analysts to identify future skills gaps
• Accountable for resolving complex resource escalations, understanding the impact of decisions on the wider EQ Retirement Solutions portfolio, the impact on revenue generating activities and the people impacts of change.

Skills, Capabilities and Attributes

• Minimum 2 years’ experience in Resource Management in a professional services organisation.
• Strong analytical and problem-solving skills, with the ability to learn quickly and adapt to new challenges.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Stakeholder Management, with the confidence to collaborate confidently with senior leadership.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint
• Familiarity with project management methodologies commonly used in the professional services industry.
• Strong organisational and time management abilities.
• Attention to detail and a commitment to accuracy.
• Knowledge of relevant industry regulations and compliance standards.
• Resilient and proactive with a positive, agile attitude towards changing demands and peaks/troughs in workload.
• Able to take the initiative on solving complex resource planning issues and designing mitigating actions with the mutual agreement of stakeholders
• Must be able to understand the people impacts and aspects of change and the people impacts of changing resource allocations and prioritisations.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.