Manage reception duties, provide exceptional customer service, oversee deliveries, maintain the reception area, and develop community initiatives for tenants.
Receptionist
Manchester
£28,509
We have an exciting opportunity for an experienced and efficient receptionist who is ready to move into a role supporting the building manager with facilities management. You will relish a challenge and be highly organised, managing contractors and providing admin support.
You will ‘own’ the ground floor reception, taking pride in managing every visitor’s journey, ensuring an exemplary level of customer service is delivered, with the ultimate aim of leaving a lasting impression.
Ideally located between two of the city’s most popular business districts, the building is a short walk from St Peters Square Metro link and Manchester Piccadilly.
Hours - 8.30am – 5pm Monday to Friday
Salary - £28,509
Key Responsibilities
Managing reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ expectations
- Responsible for delivering an exceptional meet and greet service, ensuring a warm, friendly and professional welcome
- Sign in all visitors to the building following appropriate reception processes
- Efficiently manage deliveries including couriers and post
The Building
- Confidently manage maintenance contractors and ensure building issues are reported and managed to resolution. This will include communication with the Facilities Manager
- Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
- Produce a weekly report for key stakeholders
Concierge initiatives
- You will be interested in local news and what’s happening in the area and keeping tenants informed
- Research and deliver relevant initiatives, freebies and services which are of interest to those who work in the building, as and when required
- Introduce a monthly newsletter promoting initiatives and concierge services– helping to create a community vibe
Skills, Knowledge and Expertise
- You have a vibrant personality and a can-do attitude to own and front this high-end reception area
- You must be proficient at delivering a high-end ‘meet and greet’ service, working efficiently and professionally at all times
- You have excellent verbal / written communication skills
- You are Mac/PC literate and proficient in Microsoft Office and related software packages
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
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