About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
A Product Analyst (Level 2) role is designed to help our product initiatives with actionable quantitative insights, being part of the Global Business Intelligence department.
We are looking for a motivated professional to join our growing Product Analytics team in Amsterdam. In this role, you will partner closely with Product Managers, Engineers, and Commercial teams to analyze user and client behavior, identify key insights, and drive data-informed decisions that support the development and execution of FareHarbor’s product strategy.
As a Product Analyst (Level 2), you’ll be part of a collaborative environment where your data-driven recommendations will influence our product roadmap and contribute to the success of both FareHarbor and our clients. This role reports into the Manager of Product Analytics.
To be successful in this role, you are required to have strong product and data analytics skills, the ability to work independently, and contribute to the BI team’s analytical best practices.
What you’ll do here:
- Data Analysis & Reporting
- Conduct in-depth data analyses using SQL and product analytics tools (e.g. Mixpanel, Amplitude, StatSig, or similar) to understand user behavior and product performance.
- Develop and maintain dashboards (e.g., Tableau, Looker, Mixpanel, or similar) to track KPIs such as funnel conversion, user retention, and feature adoption.
- Product Insights & Strategy
- Work closely with Product Managers to define success metrics for new and existing features, leveraging both quantitative and qualitative data.
- Identify trends, uncover user pain points, and propose evidence-based recommendations that inform product development and prioritization.
- Experimentation & Testing
- Design and analyze A/B tests to validate hypotheses, measure impact of product changes, and ensure decisions are rooted in robust statistical analysis.
- Recommend improvements based on test findings and share best practices with cross-functional teams.
- Stakeholder Collaboration
- Collaborate with Engineering and Data teams to ensure data integrity, optimize data pipelines, and validate results.
- Communicate insights effectively to both technical and non-technical stakeholders, providing clear recommendations.
- Knowledge sharing
- Support junior analysts through coaching, peer reviews, and knowledge-sharing sessions.
- Contribute to the development of standardized analytics frameworks and documentation to elevate team efficiency.
Requirements:
- 4+ years of relevant experience in product analytics, data analytics, or a related field.
- Experience in B2B SaaS environment is a plus.
- Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Computer Science) or equivalent job experience.
- Strong SQL proficiency with a track record of writing complex queries for large data sets.
- Knowledge of Python (Pandas, Statsmodels, NumPy, SciPy, Matplotlib, etc.etc) and/or R, Spark/Hadoop.
- Hands-on experience with product analytics tools (e.g., Mixpanel, Amplitude, Google Analytics or similar web analytics tool) and data visualization (e.g. Looker, Tableau or similar).
- Proven ability to design and analyze A/B tests and other experimentation methods.
- Solid understanding of product development lifecycles and experience working in Agile or Scrum environments.
- Excellent communication skills—able to distill complex data findings into actionable insights for cross-functional teams.
- Experience with statistical analysis (confidence intervals, significance testing) and data modeling concepts is a plus.
This will be a hybrid role with in-office expectations 2–3 days/week.
Benefits
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Pension Plan
- Central Amsterdam Location
- Discount CZ insurance
- Working in a multicultural environment - 45 different nationalities
- Commuting allowance for public transport & subsidized lunch
- Wellness benefits (Headspace subscription & wellness webinars)
- Hybrid friendly
- Work-from-home assistance
- Educational Opportunities
- Social hours & events and team-building
- 26 vacation days per year
FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
