Process analyst

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Process Analyst

12 month fixed term contract

Manchester: £34,430 - £39,770

Guildford: £35,850 – £41,410
Hybrid remote

Do you thrive on improving systems to increase efficiency and reduce risk?

Are you ready to streamline complex business processes and make a tangible impact? 

As a Process Analyst at AQA, you’ll have the opportunity to transform how business processes are documented, evaluated, and improved. Working closely with process owners and stakeholders, you’ll map out new processes, update existing ones, and offer guidance on best practices.

This role not only allows you to make meaningful contributions but also gives you the chance to work collaboratively with various teams, influencing their approach to process improvement and embedding a culture of continuous development.

What’s in it for me?

• Opportunity to work with assessment processes that impact the future of millions of learners.

• You will have access from day one to an incredible pension scheme with employee and employer contributions jointly totalling, up to 18.5%

• 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas.

• AQA work in a smart hybrid way. This team are in the office for a minimum of two days per week or as business dictates - meetings are more productive in person, so you will need to live within a commutable distance of the Manchester office.

• You will also benefit from our newly refurbished Manchester office space, as well as a gym, a games room and a yoga studio and with discounted eateries at our Guildford office.

What will I need to succeed?

• Knowledge of process development methodologies

• Experience in documenting processes, using appropriate tools

• Ability to analyse, evaluate and improve complex business processes

• Strong interpersonal skills to influence and collaborate with diverse stakeholders

• A problem-solving mindset, with the confidence to challenge existing practices

What’s Next?
Please upload your most recent CV with a cover letter detailing your skills and experience for this role.

You could wait until applications close at 23:59 on 30/10/24  to apply, but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Process Analyst is responsible for documenting, evaluating and improving assessment business processes, working with process owners. This involves working with the business teams to map new processes, review and update existing process maps and documentation to appropriate levels of detail. For critical and complex business processes, conduct detailed end to end analysis to ensure best practice, identify process improvements, promote efficient ways of working, reduce risks to delivery and quality of assessment materials. The Process Analyst will collaborate with a variety of stakeholders and business process owners to embed a culture of process ownership and improvement.Landscape:
Working in the Assessment Quality team the Process Analyst reports into the Head of Assessment Quality.  The process analyst will work with process owners across Assessment to ensure all assessment processes are mapped and documented to an appropriate level of detail, working to implement a programme of process review and process improvement. They will provide process support to assessment quality projects delivered by the assessment quality team working with relevant teams across COO.
Activities:
Lead Assessment in documenting key processes and identifying suitable mechanisms for their ongoing review and maintenance
In-depth analysis of business processes to identify areas for process re-engineering improvements (efficiency, quality or cost)
Consultation with business stakeholders to recommend, prioritise, cost and implement process improvements
Development of a detailed work programme/project plan to ensure successful delivery of expected outcomes
Project management and delivery of agreed business improvements
Provision of advice and guidance on process mapping, and tools, to identify operational efficiencies and share best practice
To be successful in this role, you will need to know:
Best practice in the documentation and dissemination of process information to support understanding and consistent application
Process development methodologies leading to the design and implementation of efficient processes
How to work constructively with teams to challenge existing practice and thinking to support implementation of new processes
How able to influence and build rapport with a diverse range of stakeholders and to be a role model for a partnership based matrix style of working. Utilising strong interpersonal and communication skills.
How to use Visio and Excel and other office tools to analyse data and produce precise documentation and concise information including analysis of process performance and capability.