About Marcura:
Marcura is a global leader in maritime technology and operations, supporting nearly one‑third of the world’s seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Principal UX Designer to join our high‑impact team and contribute to the success of one of the sector’s most forward‑looking organisations.
About the Role:
This role is responsible for the end-to-end quality of the Martrust experience, across design and user research.
You’ll set the design direction across all customer and internal journeys, while ensuring research is well integrated into how teams discover problems, test ideas, and learn over time.
You’ll be a hands-on design leader and people manager, supporting designers and researchers across the organisation and raising the bar for how user-centred work happens day to day.
Requirements
Qualifications and Education
- Formal education in design, human–computer interaction, psychology, or a related field — or equivalent practical experience
- Ongoing learning in user-centred design, accessibility, and inclusive design practices
Work Experience
- An accomplished design leader with a portfolio of high quality design work that demonstrates your ability to craft high impact products
- Significant experience designing and shipping digital products in complex or regulated environments
- Experience working across multiple product teams, influencing direction without relying on hierarchy
- Proven experience leading design for large, interconnected product surfaces or platforms
- Experience line managing designers and supporting their growth and progression
- Experience collaborating closely with product management, engineering, and research
- Deep hands-on research capability — from framing the right questions to delivering insights that directly shape product bets and company strategy.
Nice to have:
- Experience working in B2B experiences – payments/fintech, SaaS or enterprise companies
Skills and Knowledge
Design leadership
- Strong ability to set a clear design direction and maintain coherence across a broad product ecosystem
- Confidence reviewing work, giving constructive feedback, and helping teams improve outcomes
- Pragmatic judgement about when to go deep and when “good enough” is the right answer
Research leadership
- Strong understanding of qualitative and quantitative user research methods
- Experience integrating research into product discovery and delivery, not treating it as a separate phase
- Ability to set direction and priorities for a research function, even when operating at small scale
- Pragmatic judgement about when research is needed and when teams have enough signal to move forward
- Hands on experience running research projects from crafting the right questions to delivering actionable insights
User-centred design
- Deep understanding of user-centred design methods, from discovery through to delivery
- Strong interaction and service design skills across end-to-end journeys
- Ability to balance user needs, business goals, and technical constraints
Systems thinking
- Experience designing within and evolving design systems
- Ability to think in patterns and platforms, not just individual screens
- Strong grasp of accessibility, usability, and consistency at scale
Collaboration & communication
- Clear communicator who can explain design decisions simply and calmly at all levels i.e. to the CEO or engineer
- Comfortable facilitating workshops, critiques, and cross-functional discussions
- Able to influence without over-polishing or overselling
People leadership
- Experience line managing designers, including goal setting, feedback, and career development
- Ability to create a supportive, high-trust environment where designers can do their best work
Job Responsibilities
- Own design quality across Martrust
Set and maintain a high bar for design across customer-facing and internal experiences. - Set direction, not just solutions
Help teams understand the problems they’re solving and guide them toward clear, coherent outcomes. - Work closely with product and engineering
Partner with PMs and engineers to shape strategy, prioritisation, and delivery — balancing usability, risk, and scale. - Support and develop the design and research team
Support growth, performance, and progression through regular feedback, coaching, and clear expectations. - Embed research into how teams work
Ensure research is planned early, focused on real decisions, and shared in ways teams can act on. - Create alignment through design
Use design principles, patterns, and shared understanding to reduce fragmentation and rework. - Balance craft and leverage
Stay close to important work while helping design and research scale through patterns, principles, and good process. - Champion accessibility and clarity
Ensure experiences are inclusive, understandable, and work for users in real-world conditions. - Improve how design works
Help evolve processes, tools, and rituals so design is effective, lightweight, and well integrated into delivery.
Benefits
Why Marcura? Here’s What We Offer:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Our Vision and Values
Marcura’s innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive.
Ready to make a difference in a rapidly growing, global tech company? Apply today and let’s chart the course forward, together.
For more information about our journey and mission, visit our website and LinkedIn pages.
