Operational Resilience Analyst

Job Description

The Operational Resilience team is a first line assurance oversight team who works with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied program of work which is documented in the Operational Resilience Roadmap and Plan.

What does the job involve?

The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives which align with the Operational Resilience strategy. The Roadmap and Plan is visible to senior management and the Board and guides our compliance with regulatory expectation. This is achieved by;

• Establishing and maintaining effective and collaborative relationships with Business Service Owners and other relevant stakeholders
• Initiating regular sessions with business SMEs to ensure that the underlying resources are accurately recorded, especially where changes to the services occur
• Maintaining accurate and up to date policy, procedure, resilience plans and other documents as necessary
• Participates in business service reviews with Heads of Department, ensuring that discussions are documented appropriately
• Ensures the accurate and timely completion of annual review documents which includes in depth analysis of various data sets
• Working with stakeholders across the business to document and maintain resilience mapping documents
• Assisting in the development, design, and delivery of a broad range of resilience tests, which include desktop exercises, data analysis, communication testing and simulation exercises
• Performing in-depth lessons learned analysis following scenario testing which includes influencing stakeholders at all levels
• Assisting in the delivery of, and documentation of lessons learned exercises following operational disruption
• Producing clear and accurate MI and reporting which is consumed by a senior level audience
• Identifies vulnerabilities and works with the business to document any necessary contingency plans
• Assists with the collation and documentation of Third Party Supplier resilience assurance, including development of MI to show progress
• Participating in group training exercises and awareness activities to ensure that operational resilience is embedded in the culture at AJ Bell
• Participating where necessary in the Operational Resilience Groups, Forum to ensure timely escalation of vulnerabilities
• Keeping the Operational Resilience Manager up to date on progress as well as findings from all operational resilience related activities

What you'll have

This role is part of the first line assurance oversight team and would suit a person with a strong foundation within the business who is ready to quickly progress in a technical specialist role

If you have most of the experience below we would like to hear from you:

• At least three years’ experience in Financial Services, or strong experience working on a project, leading a small team or experience within a risk, compliance or oversight role.
• Ability to quickly review, interpret and articulate complex processes
• Able to communicate proactively and confidently to influence stakeholders across the business
• Self-motivated with a proactive approach to effectively manage own time
• Is forward thinking and anticipates deadlines without prompting
• Demonstrates excellent listening and questioning skills
• Able to write concisely for a senior level audience
• Enjoys collaborating with others and working as a team
• Has a strong sense of ownership and seeks out opportunities to self-develop
• Experience of data analysis
• Previous experience of stakeholder management with effective influencing skills 
• Has a genuine interest in resilience and strengthening our capabilities and contingency planning
• Experience of presenting to small groups would be an advantage
• Experience of independently coordinating group exercises, tests or working sessions would be a distinct advantage

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 528,000 customers using our award-winning platform propositions to manage assets totalling more than £83.7 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,400 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

Our Perks And Benefits

• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service
• Holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by Medicash
• Discounted private healthcare scheme and dental plan
• Free gym membership, with an on-site gym providing a wide range of free classes
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Discounted nursery fees at Kids Planet on Exchange Quay
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Parking at Exchange Quay
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent management programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Qualifications