JOB DESCRIPTION
The Operations Manager ensures operational excellence by leading daily team activities, managing projects, and optimizing resources within a matrixed organization. This role supports diverse functions such as engineering, laboratories, and scientific teams while managing both local and remote employees.
RESPONSIBILITIES
- Operational Leadership: Oversee workflows, assign resources effectively, and manage project priorities to achieve business objectives.
- Process Improvement: Drive continuous improvement using Lean Sigma methodologies to enhance efficiency and outcomes.
- Team Development: Manage team performance, foster engagement, and provide coaching, training, and career development to build a high-performing team.
- Strategic Execution: Collaborate with senior leadership to develop and achieve operating plans, budgets, and performance metrics with a focus on financial outcomes (costs, revenue, profit).
- Customer Focus: Ensure customer satisfaction by addressing needs, resolving issues, and gathering feedback. Empower teams to build strong relationships and deliver proactive solutions.
- Compliance and Quality: Ensure adherence to company policies, standards, and regulatory requirements. Oversee testing programs and provide technical guidance where needed.
- Transformation Leadership: Support cultural and operational transformation efforts, driving engagement and adaptability within the organization.
- Accountability: Empower teams to meet KPIs, navigate project scope changes, and deliver results that align with organizational goals.
QUALIFICATIONS
- Bachelor's Degree in Engineering, Business Administration, Management, Physics, or a related field; five (5) years of relevant experience preferred.
- Lean Sigma Green Belt or equivalent training preferred.
- Proven ability to manage objectives, staffing, budgets, and P&L.
- Strong technical and strategic decision-making skills with the ability to simplify complex issues.
- Expertise in employee performance management, training, and engagement.
- Familiarity with global and diverse cultural environments.
- Strong collaboration, project management, and business acumen skills.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
