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Junior Technical Author at Edenred PayTech
Swindon - Hybrid
Edenred PayTech, a leading provider of innovative payment solutions, is seeking a talented Junior Technical Author to join our growing team in Swindon, UK. In this exciting role, you'll play a vital part in creating clear, concise, and user-friendly technical documentation for our cutting-edge payment solutions.
What you'll do:
- Create product playbooks that give a plain English overview of Edenred Paytech’s B2B services, how they work and the benefits of using them. Clear definition of client responsibilities, an integration guide (usually API based) and listing prerequisites should be included in the playbooks.
- Create other documentation (such as release notes, FAQs, and user manuals) to be part of the product release process.
- Engage with the development team and business stakeholders to ensure relevant documentation is produced.
- Edit and proof-read documentation created by others before publishing.
- Review and maintain existing documentation to ensure it is still correct.
- Develop, introduce, and communicate guidelines for documentation to ensure all technical information is consistent, correct, and professional.
- Represent and understand end-users to ensure product features are clearly communicated.
What we're looking for:
- A positive attitude and outlook, whilst also being determined, enthusiastic and resilient.
- Ability to work with external international clients and 3rd parties in a customer facing business.
- Quick learner within a fast-paced environment.
- Able to work independently with agreed remit and autonomy.
- Highly organised, with experience of working within an agile environment.
- At least a year of demonstrable experience working as a technical author OR demonstratable experience working in a role where technical writing was one of your responsibilities.
- Experience working with software developer audiences.
- The ability to communicate complex technical ideas simply, clearly, and concisely.
- A strong academic background, ideally with a science, engineering, or computer related degree.
- The ability and enthusiasm to learn new cutting-edge technology.
- Strong investigative and analytical skills, with an attention to detail. Excellent written and verbal communication skills.
What we offer:
- Competitive salary and benefits package
- Opportunity to work on challenging and rewarding projects in a fast-growing industry
- Supportive and collaborative work environment with a strong focus on learning and development
- The chance to be mentored by experienced technical writing professionals
- Work for a company that values its employees and makes a positive impact
Do you have a knack for making complex information clear and accessible? If you're eager to learn and contribute to the success of our innovative payment solutions, we want to hear from you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply now and Vibe with Us!
Top Skills
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe.
Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
