Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Corporate Support Advisor to join our ever-evolving Corporate Support – Global SMB Team team to help us unleash the potential of every business.
About the team
Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.
Based at our Gateshead site, our Corporate Support team play a vital role in supporting high value customers who use our services. Our customers expect world class service and you’ll be part of a team who are continuously striving to achieve this.
You will primarily be responsible for answering queries and solving any issues customers may face from simple account queries through to assisting customers with more complex queries.
What you’ll own
You will provide support to Worldpay customers allocated via our case management system in Salesforce. You will work across a range of systems continually building on your skills and knowledge to drive continuous improvement.
Key responsibilities:
- You will be responsible for dealing with queries with a “right first time” approach from an email or telephone call.
- You will take ownership of the customer call or query and aim to resolve all in a swift and timely manner,
- Working with the customer to identify areas where they may need educating on how to self-serve using products available to them.
- You will aim to fully resolve query by getting to the the root cause to prevent repeat queries.
- You will respond to customer emails to ensure they are kept up to date with progress.
- Update customer information and ensures accurate entry of contact information.
- Meets standard of job, such as quality standards, adherence to schedule.
- Answer inbound customer calls within set KPI’s and SLA’s.
What you bring
- Previous customer service experience either face to face or over the phone
- Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent verbal and written communication skills
- You will have a passion for helping others and an ability to communicate with people on different levels.
- A logical approach to resolving issue to find the root cause and solution to ensure the query is fully resolved for the customer.
- Ability to work both independently and in a team environment
- Willingness to learn and a reliable member of the team.
- Previous experience in working with corporate customers
- Microsoft office knowledge and or CRM tools experience
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. Worldpay offers a full training package and a great working environment in which to support the build and development of your career.
To find out more about working with us, find us on LinkedIn.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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