Internal Account Manager

Internal Account Manager 

🌏 Oxford or Manchester

⏰ Monday – Friday (37.5 hours per week - hybrid)  

💰£37,500 + Discretionary Company Bonus Scheme   

💖 Our perks   

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love. 
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family. 
• 🤒 Health cash plan - via health shield for employee's and children claiming money back for dental, optical, etc 
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future. 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year. 
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.  
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers. 

🚗 Oodle – who are we? 🚗   

Our mission is to be the UK’s simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!   

We are a team of 450 people located in Manchester, Oxford and London. Since 2016, we’ve supported 10,000’s of customers on their car buying journey and know 2025 is shaping up to be another exciting year!   

🙌 The Role & Team 

The Internal Account Manager is responsible for managing and growing a portfolio of dealer relationships, within a specific geographic region. This role requires a strong relationship builder with proven experience in a remote / telephone business development environment as it will involve a lot of outbound calling.  The Internal Account Manager will be the main point of contact for dealer accounts allocated to them, maximising each opportunity and driving business growth.

Responsibilities

Account Management

• Develop and maintain strong relationships, through regular contact with dealers in your assigned region.
• Conduct regular dealer meetings to review performance, gather feedback and identify new opportunities for growth
• Ensure dealer satisfaction by providing exceptional service and support, continuing to educate dealers on how to ensure the most efficient processing of their customer applications
• Create excitement with the dealers about the overall proposition, keeping them engaged, informed and updated, promoting the benefits and value the partnership can drive
• Gain insight on the dealer needs, updating salesforce on agreed actions and follow up commitments

Sales Strategy & Execution

• Develop and implement sales strategies to achieve portfolio sales targets, ensuring the right mix of proactive and reactive sales activity
• Drive growth from the portfolio, increasing transacting dealer count and associated dealer worth.
• Create and execute a sales plan which grows transacting dealers, reengages lapsing dealers and reignites dormant dealers
• Use data and insight to understand your portfolio performance, updating your sales plan to continue to drive growth
• Seek and access appropriate media available to obtain Market, Industry and Dealer Partner insight.

 Regulatory, Risk & Compliance:

• Assess, identify and mitigate risks and ensure compliance to internal policies, industry Codes and external regulation e.g. consumer credit, financial crime and data protection.
• Ensure that all Governance and Compliance requirements are adhered to

Knowledge, experience, skills, other attributes

• Ability to build effective relationships with internal and external business partners
• Ability to use systems, ie, salesforce, tableau effectively to create account management reports
• Working knowledge of underwriting systems, criteria, policy and a good understanding of the product, procedure and services provided by Oodle Car Finance
• Excellent time management skills
• Ability to handle and overcome objections
• Strong verbal and written communication abilities
• Ability to manage multiple accounts
• Financial services background preferred with an understanding of the consumer duty requirements, AML/KYC and responsible lending
• Good understanding of the digital market place that exists within our industry.
• High levels of enthusiasm
• Self-motivating and a desire for constant personal improvement
• An eye for detail and a creative approach to solving challenges faced
• Hard Working and team player with a ‘can do’ attitude

👩‍💻 Hiring Process   

• ☎️ Preliminary Interview (30 mins) 
• 📹 Face to Face Interview (1 hr) 
• 🏢 Stakeholder Interview (1 hr) 

💚 Our Values    

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.    

• Embrace being human – empathy and diversity make us stronger.  
• Strive for awesome – it’s awesome when we do better every day.  
• Everyone’s a builder – we’re in this together and we win as a team.  
• Bravely honest – we’re honest with ourselves and everyone else.  
• Think customer – they’re at the heart of everything we do. 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.   

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.  

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com .

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