Inbound Insurance Sales and Service Consultant

Northampton

Starting Salary of £28,411 plus eligibility to the companies Annual Bonus Scheme.

Start date: 12th May 2025

Our inbound Insurance Sales and Service Consultants are pivotal to understanding the needs of and providing solutions to our existing and prospective customers, dealing with sales, service and renewals queries.

Our inbound Consultants do this by taking calls from existing customers who have a question, or need to make a change on their current policy. As well as sell insurance policies following the sales and renewals processes through to completion, making sure card payment details and direct debits are accurate while always providing exceptional customer service.

If you’re able to work well under pressure, and are naturally curious, we'd love for you to apply. We’re looking for someone that’s excited to develop in a sales and customer service role. You’ll need experience working in a regulated environment and telephone sales, Or be able to show transferable skills demonstrating relevant experience that’d make you a great fit for this role.

You’ll thrive in this role if you care about the customers you are speaking with and have a desire to be there for our customers and help to make it.  We’ll train you on our system, as well as all the ways we like to communicate with our customers, to deliver a high-quality experience.

The role has a starting salary of £28,411 plus eligibility to the companies Annual Bonus Scheme. You can increase your salary once every twelve months, with half-year reviews to £31,648 then £34,866, and finally £40,014.

We also offer a range of flexible benefits including:

•ㅤ25 Days annual holiday

•ㅤa flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership

•ㅤprivate medical insurance – you’ll get medical insurance through BUPA that covers any pre-existing medical conditions as a core benefit

•ㅤa dedicated learning platform that lets you balance both work and life goals

At Simply Business, we are a diverse, ambitious community driven by our mission to be a force for good. We value diverse backgrounds to give a balance of voices and perspectives. We care deeply about making a positive impact and we want people who are curious, creative and champion themselves, their colleagues and our customers. We’re a disability confident employer, we’ll do all we can to help with your application and are happy to discuss any adjustments you may need.

Above all, we’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

•ㅤthis is a hybrid role, you’ll be working up to eight days per month from our Northampton hub, subject to team needs.

•ㅤwe’ll provide all the equipment you need to work from home on the other days, you’ll need a broadband connection with a speed of 20Mbps or more

Want to know what the process looks like? 

•ㅤapplication (5-7 mins) – fill in your details and answer some screening questions

•ㅤsituational judgement test (20-30 mins) – an engaging platform where you’ll find out what it's like to work in the role

•ㅤrecruiter call (10-15 mins) – should you score well in the above, one of our team will be in touch to discuss your application and discuss the next steps.

•ㅤfinal Interview (90 mins) – a face-to-face meeting with one of our team managers

•ㅤdecision (24-48hrs) – one of our recruiters will be in touch to explain your application outcome and next steps

PLEASE NOTE: whilst we aim to reply to everyone, due to application volumes, we will at the very least send you an email with your application status with a contact to follow up for any queries.