About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Job Title: Ecommerce Manager – USA
Reporting to: General Manager – USA
Team: Myprotein USA
Company: THG Nutrition
Location: THG HQ (WA15 0AF) Office based
About THG Nutrition & Wellness:
THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear.
We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive us through every day.
Role Overview:
Based out of THG HQ in Manchester UK, the USA Ecommerce Manager has responsibility for the P&L, online sales, results & ecommerce strategy of Myprotein USA. You will be responsible for leading the Ecommerce Trading Teams to maximise growth in sales and new customer acquisition across the USA.
Responsibilities include but are not limited to:
- Co-Responsibility and ownership for Myprotein USA online P&L, online sales, growth strategy.
- Responsible for delivering annual budgets and producing a detailed annual business operating plan.
- Ensuring that the territory works collaboratively with wider channels to measure productivity and growth through performance data.
- Ensure that all trading/ growth plans are supported by the marketing channels, updating the relevant teams on any changes and pivots.
- Using our in-house data & technology platform, with over 30 million customers and 500 million unique visitors per annum, we can share valuable insights on customer behaviour and trends.
- Working in synergy with the other country and regional managers in Myprotein to help define the optimal growth strategy. Cross-functional teamwork with compliance, logistics, finance, and other departments is a necessity.
- Identifying your competitors and evaluating their strategies to determine their strengths and weaknesses relative to those of your own.
- Ensuring that the operating objectives and standards of performance are not only understood but owned by management and employees.
- Responsible for managing the territory trading teams - coaching, mentoring, and leading employees to maximise potential and development.
- Commercial reporting of category reporting and monitoring top line numbers (revenue, GP, NC etc.).
- Recruitment and skill gap analysis.
Requirements:
- Previous experience in online retail running website trading (4+ Years).
- Previous experience in P&L management
- Strong understanding of digital marketing channels and e-commerce.
- Proven communication and influencing skills.
- Commercially astute, ambitious, and highly intelligent individuals who are hungry for success and genuine responsibility.
- Entrepreneurial thinkers are welcome - those able to think outside the box are best suited to a true 'start-up', agile environment with early responsibility for key decision-making.
Benefits:
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
