Conduct & Quality Assurance Manager - Specialties Operations

Company:Marsh

Description:

R_311794 Conduct & Quality Assurance Manager

We are seeking a talented individual to join our Specialty Governance team at Marsh. Based in London, this hybrid role has a requirement of working at least three days a week in the office.

The Conduct & Quality Assurance Manager in our team will play a pivotal role in ensuring compliance with FCA Conduct Rules whilst upholding high standards of quality assurance across all Specialty businesses.

The ideal candidate will possess strong stakeholder management skills, a proactive approach to initiate and deliver process improvement, and facilitation capabilities to drive continuous enhancement across businesses.

We will count on you to:

• Use your stakeholder management skills to work closely with the QA offshore team and the Specialty businesses to ensure consistent application of company business standards.
• Collaborate with stakeholders across various functions to ensure adherence to regulatory and statutory requirements and promote a culture of ethical conduct.
• Actively monitoring compliance metrics through our dynamic Governance Dashboard and other monitoring tools.
• Collaborate closely with the rest of the team to continuously introduce relevant, real-time metrics and RCA that provides meaningful insights. Your efforts will ensure that we deliver regular, impactful reports on quality and conduct performance driving continuous improvement and excellence across the Specialities.
• Promote and support the use of root cause analyses (RCAs) with key stakeholders, and monitor RCA outcomes to identify training requirements to support knowledge gaps and identify solutions to improve QA results.
• Take the initiative to identify opportunities for process improvements and implement effective solutions.
• Work collaboratively with the Senior Governance Manager to ensure controls are applied and maintained in the business and periodically review their effectiveness.
• Support the Head of UK Specialty Governance to deliver actions and recommendations from Compliance Monitoring reviews and Internal Audit

What you need to have: 

• Good high level understanding of the FCA Conduct Rules and regulatory/statutory requirements.
• Solid understanding of compliance frameworks and Lloyd’s and London market regulatory knowledge.
• Demonstrate ability to facilitate and implement improvement initiatives.

What makes you stand out?

• Exposure to Quality Assurance within the financial services.
• Effective stakeholder management and relationship-building skills.
• Analytical mindset with the ability to conduct RCAs and suggest corrective actions.
• Proactive attitude with a focus on continuous improvement.

• Initiative-taking to identify and implement process enhancements.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.