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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Shift4 Client Operations team is responsible for delivering a fast and accurate technical onboarding to our operational systems, enabling our customers to process payments and use our services in accordance with their agreement - whilst maintaining compliance and alignment with company and regulatory requirements.
Responsibilities:
- Client Setup and Onboarding
- Configure client accounts within our operational systems to enable transaction processing, in line with the customer’s agreement.
- When necessary, work with internal teams to gather client information and ensure accurate implementation of product and service configurations.
- Ongoing Account Maintenance
- Accurately apply changes and updates to client account setups, based on approved requests from internal stakeholders.
- Card Scheme Registration
- For applicable customers, perform and manage client registrations with card schemes, as directed by internal Risk and Card Scheme requirements.
- New Products or Services
- Act as the operations subject matter expert and focal point for new solutions (products or services) going live.
- KPIs and SLAs
- Strive to complete all tasks within established and agreed timescales.
- Issue Resolution and Troubleshooting
- Investigate and resolve setup-related issues within operational systems, minimising disruption to operational activities or our customer’s products of services. Work cross-functionally to escalate and address complex issues promptly.
- Documentation and Reporting
- Follow established procedures and guides for all activities undertaken.
- Suggest edits or improvements to outdated or inefficient documentation or processes.
- Continuous Improvement
- Identify opportunities to enhance processes, tools, and systems to improve the efficiency and effectiveness of client operations team.
- Participate in team initiatives to optimise workflows and support operational excellence.
Plus any other ad-hoc duties that may be required by the management team.
Key Requirements:
- A good understanding of business or commerce.
- Experience working with technical systems/back offices.
- Interested in working within the financial services industry.
- Have the ability to work within a team environment.
- Strong problem solving and analytical skills.
- Strong communication and organisation skills.
- Strong time management skills and ability to work on own initiative.
- Ability to manage multiple tasks and prioritise work within a deadline driven environment.
- Any relevant work experience will also be considered an asset.
Ideal Traits:
- Open minded / Easy going.
- Organized / Structured.
- Curious / Willing to learn / Thirst for something new.
- Observant / Attention to detail.
- Thinks outside the box / Unique perspective.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
