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Customer Service Advisor – Cheetham Hill & Salford Quays sites
What you will do
Please note this role requires a rotating shift pattern of 2 days/2 nights/4 days off.
Based in one of our Customer Monitoring Centres in Manchester, you will be the first point of contact for our customers. Whether handling account queries, providing technical support, or responding to live monitoring needs, you will build strong relationships and take full ownership of every enquiry. As part of an expert team, you will receive continuous training, cross-skilling opportunities, and career progression support, empowering you to build a rewarding future with a leading brand in a secure and growing industry.
What we offer
Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program
Outstanding product and on-the-job training with extensive resources
A supportive and collaborative team environment
Career progression opportunities through various pathways
A strong focus on safety through our Zero Harm policy
Access to our business resource groups
How you will do it
Follow a rotating shift pattern: 2 days (7 am–7 pm), 2 nights (7 pm–7 am), followed by 4 days off
Handle live alerts from customers’ security and fire systems
Liaise with Police and Fire Control when necessary
Manage customer service calls, ensuring adherence to company procedures
Provide operational advice to customers regarding their security systems
Schedule engineer visits and coordinate with customers and engineers on appointments
Input accurate information into computer systems
Attend all required company training sessions
Maintain customer confidentiality at all times
What we’re looking for
Required:
A customer-focused mindset with a proactive attitude
Alignment with our company values
Strong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee development
Excellent telephone manner and strong attention to detail
Fluent spoken and written English, with IT literacy
Preferred:
Previous experience in a contact centre or customer service environment
Join us in delivering exceptional service and making a real impact in a growing industry!
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