C.H. Robinson is seeking an Account Manager to join our customer team in the UK.
As Account Manager, you will be accountable to drive growth and maximize retention for a defined customer portfolio. You will create demand, identify new wallet share opportunities, and sell creative solutions aligned to their customer’s needs.
As the primary point of contact for our customers, you are additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. You will collaborate closely with cross functional teams to ensure an optimal customer experience.
Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Serve as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate
- Stay informed of changes within the customers’ business, industry, and sector; applies that knowledge to identify new opportunities
- Analyze and shares customer specific data insights, process requirements, and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers
- Use effective negotiation and sales strategies in discussing pricing and selling solutions with the customer
- Consistently pursue personal development opportunities to expand understanding of Robinson’s modes, services, and technology
- Partner with operations and capacity/product/supply teams to ensure optimal execution in support of customer
- Manage conflict and navigates difficult conversations with the customer, using tact and diplomacy
- Manage to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
- Proactive review of financial results, volume, and service performance reports and reacts appropriately to create efficiencies
- Accountable to adopt and apply new tools and processes that improve overall workflow
QUALIFICATIONS
Required:
- Minimum 2 years of previous sales and/or account management experience
- Fluent in English
Preferred:
- Fluent in other European languages is an asset
- Bachelor’s degree from an accredited college or university
- Strong analytical and problem-solving skills; ability to make data-driven decisions
- Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
- Excellent verbal and written communication skills; must work effectively with all levels of management and employees
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
WHAT WE OFFER
- Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
- A fun, positive and open environment which encourages thinking outside the box
- Use and develop your language skills in our international work environment
- Compensation includes a monthly salary and bonus based on personal, team performance and business growth
- Benefits package which includes: well-being program, ESPP, unlimited access to training platform Percipio and GoFluent
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
