As a Customer Relations Advisor, you will screen and interview clients about fraud and identity theft, evaluate information to determine severity, and provide expert assistance. You'll manage client expectations and serve as the point of contact for issues, all while ensuring professional and courteous customer service.

The Customer Relations Advisor will provide professional customer service and expert assistance to clients regarding breach, fraud, and identity theft. Responsibilities include screening clients by phone, evaluating information severity, managing multiple tasks, and acting as a point of contact for customers and internal experts.