Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
We are seeking an experienced UK Payroll Workday Senior Consultant to join our Consulting Team and serve as a subject matter expert for payroll operations within Workday. This role will support a global effort to strengthen OSV's UK consulting capabilities, drive new revenue opportunities, and position OSV as the premier expert support partner for UK Workday payroll.
This is a pivotal role that combines deep UK payroll expertise with Workday technical capabilities to deliver high-value consulting services, support integration projects, and mentor our UK payroll support team. Whilst a primary UK focus exists, this role will be part of a strategic initiative to build world-class regional consulting excellence that complements our global service delivery model.
Responsibilities
- Deliver post-production support for complex UK/US/CA payroll scenarios and regulatory changes.
- Act as a primary customer point of contact for cases and projects.
- Coordinate, troubleshoot, and manage customer Workday tenant system issues to resolution.
- Ensure integrations meet UK regulatory requirements and customer business needs.
- Analyse business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge.
- Stay abreast of Workday system releases and enhancements that affect payroll and taxes, and communicate those to customers with recommendations for the best application for their environment.
- Partner with the OSV Integration team to provide domain expertise for UKI integration requirements.
- Manage time and caseload using a case management system.
- Responsible for adhering to the current BPaaS Support methodology while influencing best practices, process improvements and procedures.
- Track your time daily and maintain target utilisation rates. Record all billable and non-billable hours accurately, submit detailed timesheets per company policy, and regularly communicate with management about your capacity and workload to ensure proper client invoicing and project cost management.
- Provide peer review to other consultants for production moves
- Mentor and develop UK payroll-certified support specialists, expanding their Workday technical expertise.
- Build institutional UK payroll expertise across the global Consulting Team.
Competencies
- Work collaboratively with internal resources and customers to implement solutions.
- Establish and develop strong customer relationships, gaining trust and respect.
- Able to update or create reports in Workday and write basic calculated fields.
- Make recommendations regarding solutions to a specific situation; identify possible future outcomes and assist in working toward them.
- Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
- Able to communicate complex concepts around specific aspects of scope and deliverables.
- Be actively present in Workday Community, participating in discussions and contributing solutions.
- Be able to identify and resolve problems in a timely manner; appropriately gather and analyse information, and apply creative talents to problem-solving.
- Be able to quickly and accurately research issues and propose solutions or courses of action.
- Must have clear written and oral communication skills.
Qualifications
Required
- Must have an active Workday Payroll certification
- 5-7 years of Workday Payroll experience, including an understanding of core payroll processing and configuration concepts, such as earnings and deductions, including pre-tax deductions and limits
- Functional experience with the configuration and support of local taxes and social security.
- Skilled in time management and multitasking, effectively handling multiple cases and customers simultaneously
- Intermediate/advanced level Excel skills
Preferred
- Workday Reporting Certification and/or experience preferred
#LI-REMOTE
Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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