Warranty Engineer

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
Role Summary
The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.
Key Responsibilities

• Understand customer warranty agreements and requirements.
• Track incoming warranty returned parts ensuring that customer response timing requirements are being met.
• Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.
• Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc
• Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
• Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
• Guide Warranty Technicians to determine proper warranty analysis methods and review results.
• Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.
• Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set
• Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians
• Support with any other assignments in Quality Assurance Laboratory

Key Qualifications/Requirements
Education

• Electrical or Mechanical Engineering Degree

Experience

• Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
• Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus
• Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
• Ability to lead a team and drive continuous improvement
• Proven experience working with cross functional teams to complete daily tasks and projects.
• Effective communication skills to collaborate with Customer and internal stakeholders
• Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
• Strong problem-solving skills to identify and troubleshoot issues that may arise.
• Ability to travel occasionally to customer locations

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Electronics