Vice President, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations to join our BNY Pershing Wealth Services team. This role is located in Manchester. 

In this role, you’ll make an impact in the following ways: 

• Own and maintains core Client Service relationship, attending service review meetings, capturing meeting actions and follow up with operations and relevant departments.
• Ownership and resolution of issues that require multiple departments, complexity, compliance, or financial exposure.
• Review trends, identifies and supports training needs, within the team and with clients
• Client Programme Manager liaison point with other BNY Mellon Client Services teams
• Conduit for formal client communications and client questions that are not BAU related
• Liaison with Relationship Managers where strategic opportunities are identified.

To be successful in this role, we’re seeking the following: 

• Experience in an operational area and/or client services.
• Bachelor’s degree or the equivalent combination of education and experience is required with an MBA preferred.
• Experience in managing or maintaining client relationships.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.