Company Description
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Verification Analyst (m/f/x) to join the team!
Job Description
Do you have a strong eye for details? Would you be energized by catching discrepancies? If so, our Fraud department may be the ideal environment for you! Our Verification Analysts are our frontline defence against Fraudsters! You know what they say, your best defence is a good offence! Our Verification team ensures the validity of all the documents submitted by our customers immediately protecting both their identities and security.
Your playing field:
- Manage daily tasks and priorities, ensuring steady progress and meeting all SLAs—just like a team sticking to its game plan.
- Review and confirm customer documents, such as passports, IDs, and bank statements, while investigating accounts with the precision of a referee checking a crucial decision.
- Process withdrawals, track down missing deposits, and resolve payment-related issues—ensuring every transaction reaches the right destination, just like a perfect assist.
- Manage escalations related to owed funds, reconciliations, fraud cases, and other critical issues, ensuring the defense stays solid and no risks slip through.
- Provide clear guidance to customers and colleagues, answering ad-hoc questions and escalating key issues to the Team Lead CO AML—just like a captain keeping the team organized on the pitch.
- Ensure all department procedures are followed, proactively contribute to system, process, and department improvements, and assist other teams in Customer Operations when needed—because great teams succeed by working together and refining their strategy.
Qualifications
Which skills you should bring to the pitch:
- Detail Oriented. You are energised by scrutinising information and documentation to ensure validity. You love solving a good ‘who done it’ mystery.
- Trustworthy. You help prevent identity theft, terrorist financing, money laundering and financial fraud. Ensuring our customers have a safe place to maximize their love of the game!
- Tech Savvy. You are skilled in using MS Office Programs and can quickly familiarise yourself with new systems.
- Good knowledge of the English language. Our team consists of more than 30 different nationalities working together to achieve the Tipico mission. English is also the official language of the Tipico Malta office.
- Flexible. You would be required to work in shifts, weekends and public holidays.
Additional Skills:
- Score some extra points with us by already having experience in the iGaming or sports betting field.
- German Language Skills. As we are the number #1 sports betting company in Germany, this is beneficial when verifying German documents.
Additional Information
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible.
- Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking.
- On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan.
- Gym Allowance. Because we love Sports!
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you? Apply now and join our winning team!
If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
