Position Summary...
What you'll do...
We are seeking a highly experienced Distinguished Software Engineer specializing in Site Reliability Engineering (SRE) to join our dynamic team. In this role, you will focus on developing best practices for incident response call leadership, conducting thorough root cause analysis (RCA) reviews, and ensuring that RCA action items effectively address and resolve underlying issues across the organization. Your expertise will drive the reliability, scalability, and overall performance of our systems, making you a critical contributor to our mission of delivering top-tier services to our customers.
About Team:
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Tech’s Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.
What you'll do:
- Incident Response Leadership: Develop and implement best practices for leading incident response calls, ensuring efficient and effective handling of incidents to minimize downtime and impact.
- Root Cause Analysis: Perform in-depth RCAs for major incidents, identifying systemic issues and contributing factors to prevent future occurrences.
- Action Item Alignment: Ensure that RCA action items are properly aligned to address and solve the root causes, driving continuous improvement in our systems and processes.
- Cross-Functional Collaboration: Work closely with engineering, operations, and product teams to implement solutions that enhance system reliability and performance.
- Best Practice Development: Create and maintain documentation on incident response and RCA processes, sharing knowledge and training team members to elevate the overall SRE practice.
- Mentorship and Leadership: Mentor junior engineers and contribute to a culture of technical excellence and continuous learning within the SRE team.
What you'll bring:
- Extensive Experience: 10+ years of experience in software engineering or site reliability engineering, with a strong focus on incident management and root cause analysis.
- Technical Expertise: Deep knowledge of system design, networking, cloud infrastructure, and large-scale distributed systems.
- Leadership Skills: Proven ability to lead and manage high-stress incident response calls, making critical decisions under pressure.
- Analytical Mindset: Strong analytical skills to perform comprehensive RCAs and develop actionable solutions.
- Collaboration and Communication: Excellent communication skills, with the ability to convey complex technical concepts to diverse audiences and collaborate effectively across teams.
- Tool Proficiency: Experience with monitoring and incident management tools (e.g., Prometheus, Grafana, PagerDuty, Splunk).
- Innovative Thinking: A proactive approach to identifying improvements and implementing best practices in incident response and system reliability.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $127,000.00-$219,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Computer Science and 6 years’ experience in software engineering or related field OR 8 years’ experience in software engineering or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Masters
Primary Location...
508 Sw 8Th St, Bentonville, AR 72712, United States of America
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
