With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The role will report into the National Trading Team Leader and provide support and assistance to the Underwriters within Arch Insurance Group.
This will involve the processing of underwriting transactions and the completion of tasks that support both the Existing and New Business teams within Arch. All work will be undertaken in accordance with agreed procedures and service standards, completed to the highest quality in an efficient and professional manner.
As the role is part of an evolving team, a pro-active and flexible approach is required along with a strong desire for development.
The successful candidate will have enthusiasm and a desire to progress within the Arch organisation.
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Undertake accurate data entry and risk set up on behalf of Underwriters in line with agreed Service Level Agreements (SLAs).
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Supporting the Existing Business teams by undertaking the required pre renewal checks. Ensuring file documentation is complete and presented appropriately for a clear audit trail.
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Ensure risk information is entered onto systems in an accurate and timely manner.
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Work closely with Underwriters to support continuous improvement and increase technical underwriting knowledge.
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On-board new underwriting focused tasks as requested with enthusiasm and a proactive approach, providing regular feedback in relation to training and embedding of new processes.
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Provide management with oversight of items at risk of, or falling outside of, agreed service levels and provide regular SLA performance reports containing accurate data.
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Provide an excellent level of quality within the agreed SLAs and the quality framework and communicate areas requiring further training requirements.
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Adhere to process and procedures defined in the best practice guidelines to minimise risk and maximise efficiencies.
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Ensure underwriting standards, authority and good practice are followed and that internal and external regulations are complied with at all times.
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Support colleagues with cross training of processes and the on boarding of new processes
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Continuously review and identify efficiencies in processes including development in technology and IT
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Chase information where there are gaps and maintain process documentation and training materials to reflect actual processes. Consistently monitor and manage queried items of work.
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Ensure that service standards are consistently achieved.
Role Requirements & Skills
Skills /
Competencies
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High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.
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Enthusiastic, hardworking and driven individual with a focus on providing high quality service.
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Ability to prioritise and organise workload in order to meet tight deadlines.
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Accuracy and attention to detail.
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Excellent communication skills with confidence to ask questions and build relationships with key stakeholders.
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Flexible approach and ability to recognise and adapt to changing business requirements.
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Team focused
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Desire to gain knowledge and skills and develop further professional skills (e.g. CII qualifications)
Qualifications/
Knowledge
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Academic qualifications to include GCSE Mathematics and English Language at grade B and above.
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High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.
Experience
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Previous experience in a similar Underwriting support role would be beneficial, but not essential
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Basic understanding of Commercial Insurance desirable, but not essential.
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Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
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What We Do
Arch Capital Group Ltd. (Arch Capital or ACGL), a Bermuda public limited liability company, writes insurance and reinsurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe and Australia, with a focus on specialty lines. Arch Capital Services LLC is owned by ACGL and provides corporate, legal and other support services to Arch Capital.
ACGL provides insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and Hong Kong.
