Customer-facing technical leader owning long-term technical success and value realization for strategic enterprise accounts. Architect and lead implementations, migrations, and scalable cloud-native deployments; build joint success plans; monitor adoption and health; partner with Sales, Product, and Engineering; and provide technical guidance, reference architectures, and feedback to drive predictable expansion and customer outcomes. Travel to customer sites as needed.
ABOUT THE ROLE
Our Technical Account Managers are customer-facing technical advisors and architects who own long-term customer success and value realization for Acceldata’s strategic enterprise accounts.
Our TAMs act as trusted technical advisors and architects, partnering closely with Strategic Account Managers, Product, and Engineering teams to translate customer business priorities into multi-quarter technical success plans, align product capabilities with customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on outcomes for both the customer and Acceldata.
RESPONSIBILITIES
- Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
- Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
- Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
- Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.
- Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
- Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.
- Travel to customer sites as needed to deliver deep technical engagement and business impact.
- Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success. Customer Success & Value Ownership
- Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
- Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
- Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
- Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
Technical Leadership & Solutions Architecture
REQUIREMENTS
- 12+ years of experience as a Solution Architect in enterprise data management or data platforms and distributed systems (Data & Control plane architectures).
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, is highly desired.
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
- Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
- Familiarity with data quality, data catalog, and governance tools like Informatica, Collibra, Alation, Atlan, etc.
- Experience working across AWS, Azure, or GCP environments.
- Experience with modern cloud data platforms such as Databricks and Snowflake.
- Hands-on experience with:
- Apache Spark, Kafka, and other open source big data platform technologies.- Kubernetes and containerized workloads.
- Strong consultative mindset with enterprise customers, with the ability to translate business outcomes into technical architectures.
- Executive-level communication and stakeholder management skills.
- Proven ability to manage multiple complex customers simultaneously.
- Comfortable influencing Product and Engineering through structured inputs.
Similar Jobs
Cloud • Software
Build and operate AI-powered developer tools, agentic workflows, backend services, APIs, and integrations with engineering platforms. The role involves applying software engineering practices to AI evaluation, testing, monitoring, and feedback loops; collaborating with developers; evolving platform architecture; and improving engineering processes and documentation.
Top Skills:
Agentic AiAi Coding ToolsAPIsCi/CdCloud DeploymentContainersDistributed SystemsDocument DatabasesEmbeddingsGitGoJavaKotlinKubernetesLarge Language ModelsPythonRelational DatabasesRetrieval-Augmented GenerationTypescriptVector Databases
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own the full outbound B2B sales cycle for SMB and mid-market merchants, from prospecting and pipeline development through multi-product discovery, negotiation, and close. Build net-new business through cold outreach and strategic campaigns, manage complex multi-stakeholder deals, maintain accurate Salesforce forecasts, collaborate cross-functionally, and consistently achieve revenue targets.
Top Skills:
Salesforce
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own the full outbound sales cycle for SMB and mid-market merchants, from prospecting through negotiation and close. Build pipeline through cold outreach and targeted campaigns, develop tailored multi-product solutions, conduct discovery and demos, manage complex deals, forecast accurately in Salesforce, and consistently exceed revenue targets. The role requires consultative B2B selling, net-new business development, strong negotiation skills, and experience with SaaS or fintech sales.
Top Skills:
Salesforce
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
