Job Description:
At DXC Technology, we deliver mission-critical services that power some of the UK's most important organisations. We are looking for a customer-focused and commercially aware Technical Account Manager (TAM) to lead the delivery and continual improvement of technology services for a major public sector customer operating within a secure and operationally critical environment.
This is an exciting opportunity for an experienced service delivery professional with a background in Technical Account Management, Managed Services, BPO (Business Process Outsourcing), or large-scale IT service environments. You'll act as a trusted advisor to customers and stakeholders, ensuring service excellence while driving innovation, operational performance, and continuous improvement.
What you'll be doing
This role requires a confident and proactive leader who can navigate complex service environments, manage technical and operational challenges, and build strong relationships across diverse stakeholder groups. The TAM coordinates cross-functional delivery teams, oversees service governance, monitors performance against contractual commitments, and identifies opportunities for innovation, automation, and service improvement.
Key responsibilities include:
- Leading the day-to-day delivery of assigned customer accounts.
- Building strong and trusted relationships with customer stakeholders.
- Driving service excellence through effective governance, reporting, and performance management.
- Collaborating with cross-functional delivery teams to ensure seamless service delivery.
- Identifying opportunities for service improvement, automation, and innovation.
- Managing operational issues, risks, and escalations through to resolution.
- Supporting budget management and cost control activities.
- Monitoring and reporting against contractual commitments and service level agreements.
- Working with senior leadership to define and track key performance metrics.
- Ensuring technology services continue to support evolving customer and operational priorities.
- Maintaining awareness of industry trends and emerging technologies that could benefit customers.
What we're looking for
Essential Skills & Experience
- Proven experience in a Technical Account Manager, Service Delivery Manager, Account Delivery Manager or similar client-facing leadership role.
- Strong experience managing customer relationships within complex service delivery environments.
- Experience working within BPO, Managed Services, IT Outsourcing, Business Process Services (BPS) or large-scale technology delivery environments.
- Demonstrable experience leading operational and technical service delivery teams.
- Excellent stakeholder management and communication skills.
- Strong understanding of governance, service reporting, performance management, and continuous improvement.
- Commercial awareness with experience supporting budget management and cost control.
- Strong problem-solving skills with the ability to manage competing priorities.
- Experience working within highly regulated or security-conscious environments.
Desirable Skills
- Experience delivering services into the public sector.
- Project Management qualifications such as PMP, PRINCE2 or equivalent.
- ITIL Foundation or higher certification.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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