Assistant Manager - Technology Services

Description and Requirements
Position Summary
This position is responsible for design and implementation of application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms such as enterprise search and document generation/workflow products such as Quadient, xPression, Documaker , WebSphere Application Server (WAS), and technologies from OpenText. While gaining and providing expertise on these key business platforms, the Engineer will identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio and developing cross-functional expertise
Job Responsibilities

• Provide design and technical support to application developers and operations support staff when required. This includes promoting the use of best practices, ensuring standardization across applications and troubleshooting
• Design and implement complex integration solutions through collaboration with engineers and application teams across the global enterprise
• Promote and utilize automation to design and support configuration management, orchestration, and maintenance of the integration platforms using tools such as Perl, Python, and Unix shell
• Collaborate with senior engineers to understand emerging technologies and their effect on unit cost and service delivery as part of the evolution of the integration technology roadmap
• Investigate, recommend, implement, and maintain CCM solutions across multiple technologies
• Investigation of released fix packs, provide well documented instructions and script automation to operations for implementation in collaboration with Senior Engineers in support of platform currency
• Capacity reviews of current platform
• Participate in cross-departmental efforts Leads initiatives within the community of practice
• Willing to work in rotational shifts
• Good Communication skill with the ability to communicate clearly and effectively

Knowledge, Skills and Abilities
Education

• Bachelor's degree in computer science, Information Systems, or related field.

Experience

• 7+ years of total experience in designing, developing, testing and deploying n-tier applications built on java, python, W ebSphere Application Server, Liberty, Apache Tomcat etc
• At least 4+ years of experience on Customer Communication Management (CCM) and Document Generation platforms such as Quadient, xPression, Documaker.
• Linux/Windows OS
• Apache / HIS
• IBM WebSphere Application Server, Liberty
• Quadient, xPression
• Ansible
• Shell scripting (Linux, Powershell)
• Json/Yaml
• Ping, SiteMinder
• Monitoring & Observability (Elastic, AppD, Kibana)
• Troubleshooting
• Log & Performance Analysis
• OpenShift

Other Requirements (licenses, certifications, specialized training - if required)
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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