Team Manager

As a Team Manager you will be expected to manage and motivate a team of at least 15 members ensuring the best possible service is delivered in line with service level agreements

Job title:

Team Manager

Job Description:

As a Team Manager you will be expected to manage and motivate a team of at least 15 members ensuring the best possible service is delivered in line with service level agreements.

We're currently recruiting for a number of Team Managers to join the team on Fixed Term Contracts of various lengths.

Responsibilities

• Ensure a consistent, safe, efficient and cost-effective delivery of services within contractual performance levels and obligations

• Adhere to and promote Capita values and abide by the leadership standard and Capita management commitments

• Actively manage and develop direct reports through effective use of the performance management lifecycle, providing effective 1-2-1's, coaching, SMART objectives, appraisals and training · Proactively identify areas for development and manage non-achievement through the use of Capita's absence/performance management process

• Be available as a decision maker in the escalation process

• Responsible for developing and maintaining a team culture and staff motivation, that maximises team working and cooperation

• Communicate effectively with individuals and the team for example through regular and ad hoc team meetings to ensure awareness of relevant issues, changes, sharing and celebrating successes etc

About You

• Experience of managing people with the ability to build and lead teams within a Service environment

• Good understanding/experience of business processes

• Understanding of current Health and Safety, data protection legislation and quality policies

• Excellent communication, planning and organisational skills

• Strong interpersonal skills

• Good PC skills, including knowledge of Word, Excel and e-mail

• Ability to work under own initiative within a team based environment

• Ability to work in pressurised environment to tight deadlines - prioritise

About Capita | Transport For London (TFL)

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email [email protected]

Location:

Coventry

,

United Kingdom

Time Type:

Contract Type:

Fixed Term (Fixed Term)