Company Description
About Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.
Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.
Read more about who we are and what we do here: www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
Ready to level up your career?
Playtech Neon is looking for a proactive Systems Engineer with excellent communication and problem-solving skills to join our team.
Job Description
Your influential mission. You will...
- Take ownership of escalated customer support issues from our Service Desk, investigate incidents and provide resolution within contractually specified SLAs.
- Inform customers of all actions taken, and document root cause analysis.
- Maintain incident tickets in Jira Service Management, ensuring actions, solutions and ticket status are accurate and updated.
- Reproduce complex incidents while retrieving log files, working in collaboration with colleagues to solve issues and provide resolution to our customers.
- Install several suites of software ranging from Windows Services to Web APIs on multiple infrastructure architectures.
- Support new customer installations or system upgrades, with an opportunity for international travel.
- Participate in an on-call rota for additional renumeration.
- Undertake other activities that fall within your capabilities as directed by management.
- Expand your knowledge and contribute to the knowledge base by documenting recurring incidents in order to assist the service desk.
Qualifications
Components for success. You...
- Have 2+ years' experience supporting and deploying business software applications.
- Have a track record of providing technical support in a customer-facing role.
- Demonstrate a strong background with Windows OS.
- Possess experience using Microsoft SQL Server (at both a scripting and admin level).
- Have a good understanding of core network services.
- Demonstrate good problem-solving and analytical skills, and a keen attention to detail.
- Have a degree-level qualification or equivalent commercial-level experience.
- Have a bright, positive personality with a strong team-working ethic.
You'll get extra points for...
- Exposure to Internet Information Services (IIS).
- ITIL certification.
- Experience using Jira.
- PowerShell scripting.
- Foreign languages (French, Spanish in particular)
Thrive in a culture that values...
- Professional challenges
- Initiative-taking and confident approach at the workplace
- Active lifestyle and mental well-being
- Work-life balance, flexibility and hybrid work
- Fun and engaging company events
Additional Information
NEON TEAM
Neon is the world’s fastest-growing system for land-based casinos. Neon’s prestigious international client base includes various operators, from the legendary casinos in Monaco to Olympic, Eastern Europe’s largest casino operator with over 100 casinos in 6 countries. The success of Neon is built on strong client relationships, modern technology, and customer-focused innovation. The product consists of a suite of modern, loosely coupled web and mobile applications which can be installed in the cloud or on-premises to deliver.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
