Systems Analyst, Customer Success Systems

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities: 

• Collaborate with internal stakeholders to translate business needs into scalable Gainsight configurations, including automations, workflows, user roles, dashboards, and customer health frameworks.

• Design, configure, and maintain no-code/low-code system workflows and automations, primarily within Gainsight Horizon Rules Engine, Journey Orchestrator, and Zapier to drive operational efficiency and reduce manual effort.

• Support the administration and performance monitoring of Customer Success systems, including Gainsight, Salesforce, and other integrated tools such as Monday.com, Jira, Zendesk, and Slack-based workflows.

• Serve as first-level internal support, managing requests and troubleshooting user issues via Jira, including access management, data discrepancies, workflow errors, and system bugs.

• Proactively monitor integration and workflow health, identifying and resolving sync failures and automation errors between Gainsight, Salesforce, and connected tools (e.g., Slack, Jira, Zendesk).

• Maintain user roles, access permissions, system settings, and configurations across Gainsight and other CS tools, ensuring consistent performance and secure operations.

• Create and maintain process documentation, system configuration records, and standard operating procedures (SOPs) to support team knowledge sharing and scalability.

• Support major system initiatives and contribute to broader projects; independently manage smaller enhancement projects with guidance from senior team members.

• Partner with vendors such as Gainsight and other software providers to troubleshoot complex bugs, escalate platform issues, and implement system improvements.

• Assist in evaluating, onboarding, and supporting new Customer Success technologies (e.g., conversation intelligence tools, email tracking systems, Slack inbox management platforms).

Requirements:

• 2-5 years of experience in systems administration, business systems support, or Customer Success operations, with a strong foundation in no-code/low-code platforms.

• Hands-on experience with Gainsight (or a similar CSP), including knowledge of Horizon Rules Engine, Data Designer, Journey Orchestrator, and C360 configurations.

• Gainsight Level 1 certification is required; Level 2+ preferred.

• Familiarity with Salesforce (SFDC) data structures and tools that integrate with SFDC; experience managing field mappings, sync errors, or cross-system workflows is a plus.

• Working knowledge of Zapier, Monday.com, Jira, and Slack integrations; ability to configure or troubleshoot task automation and system handoffs.

• Comfort with logic statements and condition-based logic as used in Gainsight rules and workflows (e.g., filters, joins, if/then logic, multi-step logic flows).

• Strong problem-solving skills with a methodical approach to troubleshooting, root-cause analysis, and documentation of system issues and solutions.

• Ability to communicate effectively with internal stakeholders of varying technical backgrounds—both synchronously (Slack huddles, meetings) and asynchronously through written documentation and updates in Jira or Slack.

• High attention to detail and comfort executing system changes with precision in live environments.

• A proactive learner who is curious about Customer Success tools and continuously seeks to optimize user experience and operational efficiency.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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