Support and secure enterprise IT operations: desktop, server, and systems administration for Windows/Linux; manage AD/Azure AD identities; handle IT asset lifecycle, inventory, and licensing; troubleshoot hardware/software and networking fundamentals; lead junior staff, document processes, participate in on-call rotation, and collaborate with infrastructure, network, and security teams.
Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
The Systems Administrator is responsible for supporting, securing, and optimizing enterprise IT operations. This includes end-user system support, infrastructure maintenance, IT asset lifecycle management, and leadership of junior team members. The ideal candidate brings strong technical expertise, organizational discipline, and a collaborative mindset to support a modern, scalable, and secure IT environment.
What you'll do:
- Provide hands-on desktop, server, and systems administration support for Windows and Linux environments.
- Install, configure, and troubleshoot hardware and software issues across end-user devices and server systems.
- Administer user accounts, access control, and group policies using Active Directory and Azure AD.
- Manage IT assets throughout their lifecycle: procurement, deployment, support, and decommissioning.
- Ensure proper inventory control, software licensing compliance, and asset tracking using IT asset management tools.
- Generate reports on hardware/software usage, compliance, and asset depreciation for internal and audit needs.
- Lead and mentor junior administrators and support staff; contribute to technical documentation and team training.
- Participate in on-call rotation and perform maintenance activities outside business hours as required.
- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and incident response.
Required qualifications:
- 3+ years of experience in systems administration or enterprise desktop support roles.
- Strong proficiency in Windows and Linux operating systems.
- Experience with Active Directory, Azure AD, and identity/access management tools.
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices.
- Familiarity with IT asset management platforms (e.g., SNIPE, JSM, JIRA).
- Ability to participate in an on-call rotation and off-hours maintenance windows.
- Strong documentation, troubleshooting, and customer service skills.
- Excellent communication and collaboration across technical and non-technical teams.
Preferred qualifications:
- 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity.
- Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell.
- Working knowledge of ITIL practices related to change, incident, and asset management.
- Previous experience in asset lifecycle planning and procurement strategy.
- Experience supporting remote and hybrid work environments.
- Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus.
Why join Shield AI:
- Help build the defining defence technology company of this century.
- Work at the forefront of AI, autonomy, and next-generation defence systems.
- Operate in a highly entrepreneurial and mission-driven environment.
- Make a direct impact on international growth and strategic defence partnerships.
- Collaborate with exceptional teams solving some of the world’s most complex operational challenges.
#LI-LD2
#LC
Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Similar Jobs at Shield AI
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Lead planning, execution, and delivery of Hivemind Enterprise software releases. Build simulation-based test automation and manage test operations from CI through HIL and flight test. Coordinate cross-functional teams, define test scope, create project plans, mitigate risks, communicate status to stakeholders, and drive continuous improvement and technical decision-making.
Top Skills:
AIAutonomy SoftwareCiFlight TestHardware-In-The-LoopHilHivemindJIRAMlSdkSimulation-Based Test Automation
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Lead full sales lifecycle for Hivemind autonomy in the UK/Europe, developing territory and capture strategies, shaping and closing complex defense/government opportunities, coordinating cross-functional proposal development, managing pipeline and CRM hygiene, representing the company at events, and building long-term customer relationships to drive revenue growth.
Top Skills:
Ai/MlAutonomyCRMHivemind AutonomySaaSUas (Unmanned Systems)
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Serve as specialist seller for the Aechelon simulation portfolio across international markets. Partner with regional sales leaders and account teams to identify, qualify, and advance opportunities; support customer meetings, demos, proposals, and pursuit activities; connect customer requirements to product capabilities; drive pipeline and maintain pursuit visibility; align cross-functionally with GTM, Product, Marketing, and Operations to scale simulation business internationally.
Top Skills:
AechelonAutonomyHivemindSimulationV-BatX-Bat
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
