Technical Support Engineer

SeeChange is building the next generation of vision AI — technology that helps businesses understand what’s happening in the real world through intelligent video analytics. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they’ve secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. 

Role Overview 

We’re creating a brand-new Technical Customer Support Team, and we’re looking for a Technical Support Engineer to be one of its founding members. This is a unique chance to help shape how we support our customers as we grow. You’ll be hands-on with our software, working closely with customers, partners, and engineers to troubleshoot issues, understand how our systems run in the field, and make sure everything works seamlessly.

What You’ll Do 

Customer Support & Troubleshooting

• • Be the first point of contact for customer issues — own them from start to finish.
  • Dig into application logs, metadata, and configurations to find what’s going wrong and why.
  • Keep customers in the loop with clear, professional, and timely communication.
  
  

Technical Investigation & Collaboration

• • Work with our engineering teams to reproduce and resolve issues in our software stack.
  • Analyse video data, logs, and AI outputs to spot performance anomalies or system trends.
  • Share insights and feedback with product teams to help make our platform even better.
  
  

Continuous Learning & Improvement

• • Document what you learn — every fix, every insight — so we can build a great knowledge base together.
  • Suggest and help implement process improvements to make our support faster and smarter.
  • Grow your technical skills through exposure to modern systems, containers, and AI-driven solutions.

What We’re Looking For

You’ll succeed in this role if you:

• Have some experience in a technical support or customer-facing role.
• Feel comfortable working with Linux (checking logs, exploring directories, using common commands).
• Are familiar with service desk tools like Jira or similar.
• Enjoy problem-solving and getting to the root cause of technical issues.
• Can have technical conversations, whether with customers or teammates.
• Have curiosity, initiative, and a genuine desire to learn.

Bonus Skills (Nice to Have)

• Some exposure to containerization, orchestration, or edge-to-cloud setups.
• Experience in retail tech or self-checkout systems.
• Basic understanding of software engineering principles or debugging workflows.

Why You’ll Love Working Here 

• Competitive pay and benefits.
• A chance to shape a new support function from the ground up.
• Work on innovative projects that use AI to solve real-world problems.
• A collaborative, flexible environment where your ideas matter.
• Room to learn, grow, and build your technical career.

If you love solving problems, learning new things, and working at the intersection of technology and real customer impact — we’d love to hear from you.