We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Do you enjoy developing relationships internally and externally? Are you skilled in data analysis and a strong communicator with stakeholders of all levels? Do you have a solid understanding of claims processes? And do you like to look for process improvements?
Join us and drive our success with your expertise!
We’re looking for a Supply Chain Business Executive to join our Customer & Operations team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.
In this role you’ll work collaboratively with our supply network and operating teams to develop and maintain a market-leading customer claims fulfillment processes and procedures.
We’re all about people and we’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress our methods and team knowledge.
Engaging and collaborative? Lets do this, together!
Core skills we’re looking for to succeed in the role:
- Strong data analysis skills
- Communication with stakeholders of all levels
- Knowledge of core claims processes
Nice to have skills, but optional:
- Experience of legal processes
What’s involved:
- Responsible for utilising numerous data sources to develop deep insights into operational performance, across the balanced scorecard
- Present and visualise analysis so that it can be clearly understood and adds value to the business
- Ensure service standards are consistently delivered and maintained from 3rd party suppliers in line with contract and Group policies and Governance
- Define and agree the effective utilisation of resource in line with service specifications, working with and agreeing resource plans with suppliers and working in conjunction with business objectives and service level agreements.
- Inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs.
- In collaboration with the business, determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships.
- Provide SME input to procurement activity where required to enable new or improved services whether via an RFP, contract re-negotiation or global service changes.
- Is the first line escalation point to resolves discrepancies with suppliers
- Develop, embed, monitor and report on key SLAs and KPIs and address any areas of non-performance.
- Chair routine (monthly/quarterly) 3rd party supplier business reviews for both Third Party and Customer suppliers to include focus on performance, commercials, incidents, innovation, risk and action tracking with clear action planning where performance is not being met.
- Act on internal / 3rd party supplier feedback with regards improvements needed to people, process, IT or data.
- Champion the customer and 3rd party supplier throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement.
- Experience of analysis of performance and risk management MI across suppliers.
- Able to develop and maintain positive working relationships at all levels and in all areas of the business and with external outsourced partners.
- Inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs.
- In collaboration with the business, determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships.
Experience & knowledge
- Proven experience of using data and insights to drive operational performance
- Proven experience of working with data to drive performance and deliver benefits
- Excellent knowledge of claims processes, and awareness of the key levers for cost, quality, time and effort
- A positive and pro-active approach and a willingness to help whilst ensuring key deadlines are achieved
- Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
- Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
- Able to develop relationships and work with others to drive desired outcomes
- The ability to work under pressure, dealing with multiple tasks or requests simultaneously
- Excellent communication skills, and a proven ability to manage difficult conversations
- Team player, working to create and achieve shared objectives.
- Ability to disseminate technical information and present comprehensively
Skills & qualifications
- Advanced level use of MS Office applications
- Strong analytical and numerical skills
- Ability to present and visualise data to a high quality and adapt for wide range of audience
- Problem solving skills and ability to think creatively to overcome data challenges
- An understanding of Lean /Continuous Improvement tools, thinking and methodologies
- Strong Negotiation skills
- Ability to communicate risks and issues at all levels of the organisation
- Excellent stakeholder management skills
- Commercially focused and results driven
- Understanding of Motor insurance industry
Behaviours
- Customer Focused
- Self- Motivation and enthusiastic
- Embrace, embed and incorporate the company values
- Champions the recognition of great performance
- An organised and proactive approach
- Takes initiative to make decisions
- A flexible approach and positive attitude
- Approachable and keen to help others.
- Speaks with facts and data, not opinion
- Can present complex information in a clear and concise manner
- Strives to deliver support to peers, technical audits, individual performance targets all whilst driving business improvements to contribute to the success of the business
Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
