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Your role at Dynatrace
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fuelled by the diversity of our talented employees.
Dynatrace is seeking to add an IT Support Engineer Intern to its EMEA IT Support team. We are looking for an IT student/graduate to join us this summer as part of our IT Support team. This is a full-time, paid internship.
Responsibilities:
- Monitor the communication channels and ticket systems, such as Slack or Freshwork and work on qualifying and resolving incidents and service requests
- Escalate incidents to the EDE team and support the team to find solutions.
- Help EDE with the hardware refresh and deployment (configurations), onboarding, and offboarding.
- Use existing automation processes to install, configure and deploy devices for Windows, MacOS and mobile phones
- Ensure accuracy of hardware asset information
In this role, you will partner and support colleagues within the UK and Europe, where you will gain hands-on industry experience working in a busy IT Support function.
What will help you succeed
- Currently pursuing a degree/graduated in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, software, and networking.
- Problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications:
- Familiarity with operating systems (Windows, macOS, iOS, Linux).
- Knowledge of common software applications and tools
Additional Information
- June 22nd to 5th September
- Based in our Maidenhead Office - candidates should be able to commute to the office 5 days p/week.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
