Subject Support Manager - Maths

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Maths Subject Support Manager

Permanent

Manchester: £39,000 - £45,000

Milton Keynes: £40,000 – £47,000

Hybrid with extensive travel

Are you currently, or have you recently, taught GCSE and /or A Level Mathematics?

Available due to increased investment by AQA into understanding our customers better than anyone else.

Tangible influence is in your grasp. This is a truly great time to join AQA, the leading provider of accessible qualifications and support services for teachers and students in the UK, working within Mathematics as we grow and diversify our support and product offerings.

Landscape

Being part of the Subject Support team at AQA, you will be pivotal in directly supporting our customers for Mathematics and ensure that AQA is the go-to board for your subject.

Subject support is focussed on providing better support for all our customers.

You will liaise with a wide range of subject stakeholders across the UK and work closely with Product Management to provide invaluable insight about how the products are delivered in the classroom and what matters most to our customers. 

Purpose

You will be able to communicate with our teaching community to support enquiries around our specifications and assessments in an easy to understand and compelling way.

As an educational professional you will understand teachers needs and pressures and feed this into the delivery and support materials and events you are involved with.

In this role you will be able to add real contribution to Educational Reform and influence on subject level policy.

You will provide and deliver support to our customers on Mathematics. Providing expertise in one of these areas but willing to support across the STEM portfolio subjects.

What's in it for you?

Career

• Fantastic opportunity to take your assessment and curriculum knowledge from the classroom and support teachers across the UK in the delivery of their GCSE and A Level courses.
• You will gain valuable insight into assessment content and materials.
• Travel around the country engaging with teachers on a face to face basis, with occasional overnight stays and regular weekly team days in the office to support and share with like minded individuals.
• Lead and influence in Mathematics and represent AQA at key external conferences and national events.
• Enhance and develop your education career.

Personal

• An internal support network within Subject Support STEM of 11 subject experts.
• A focus on personal and professional growth and development
• A company who focus on health, wellbeing and sustainability by enabling access to Private Medical Insurance, Electric Vehicle Leasing scheme and a Health Care Cash Reward Plan, Life Assurance and an employee assistance program
• A company who invest in your future with a really strong pension offer (up to 11.5% employer contributions)
• 25 days annual leave with bank holidays rising to 30 with services and extra closure days at Christmas and access to volunteering leave.

What you will do as a Maths Subject Support Manager?

• Handle emailed escalated enquiries from schools and education centres enhancing customer service.
• Deliver key messages around STEM to internal and external stakeholders and teachers.
• Support teachers to plan and deliver our STEM specifications (Mathematics).
• Engage with teachers in the field, using our support materials to enable their continuous improvement.
• Act as an Internal consultant for your specialist subject to provide insight and training customer facing teams.
• Work with external bodies such as subject associations, Ofqual and the DfE.
• Articulate key selling points of AQA’s full offering effectively.

What you need to succeed?

• Experience of teaching GCSE and/or A Level Mathematics within the last 2 years.
• Ability to travel extensively with overnight stays on occasion.
• Confident and comfortable in communicating/presenting to teachers, parents and students in a clear and empathetic way, handling objections as they arise.
• Sound understanding of the assessment processes at GCSE and A-level along with a good understanding of the wider educational landscape.

If you share our passion for education and possess the experience and qualities we’re looking for, we’d be delighted to hear from you. 

What next?

Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner.

Interviews will be held over Teams

Please ensure you submit both CV and Cover letter for consideration wither combined or as separate documents.

Expected start date to be in line with teacher notice periods or before if appropriate.

#PRO22

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The key purpose of your role is to support customers, improve customer satisfaction and experience to achieve Customer and Product and organisational objectives. Your role will contribute to and support the planning and delivery of all activities for your subject(s).
The focus will be supporting customers and selling our qualifications through subject expertise, to retain and grow our market share. You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed.
The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.Landscape:
• To understand the educational landscape particularly within your subject area.
• To understand and engage with the strategic priorities of AQA and its evolving structure.
Activities:
Achieve challenging goals and milestones for delivery of your subject(s).
Contribute to planning, monitoring, and delivering Customer and Product priorities for your subject(s) Eg) contribute to the creation, monitoring and delivery of subject focused annual plans
Use relevant systems, reports and dashboards to support and record delivery for your subject to meet delivery targets.
Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities.
Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events.
Contribute to effective identification and management of risks and dependencies.
Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction.
Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries.
Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight.
Be a brand advocate for AQA with customers and associates.
Represent the team, subject, and Customer & Product as part of wider organisational projects and priorities.
Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding.
Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy.
 
Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform
Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.
To be successful in this role, you will need to demonstrate:
An excellent understanding of the subject, specifications, and current pedagogy
Excellent communication and presentation skills in line with AQA brand and tone of voice
Former teaching experience or ability to demonstrate credibility with teachers
Leadership skills including stakeholder engagement and collaborative working
Influencing and brand advocacy
Organisation, planning, and prioritisation skills
A continuous improvement mindset
A big picture mindset
The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
Ability use relevant data to inform effective delivery and support monitoring of impact to customers
Modelling of organisational values and behaviours
An understanding of AQA’s assessment products, processes and practices relevant to your subject(s)